Unable to Register

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trcanberra
Posts: 34
Joined: Mon Aug 30, 2004 1:32 am
Location: Canberra, ACT

Unable to Register

Post by trcanberra »

Hi folks

I am unable to register the game in the member area, tells me it is an "Invalid Key", yet it is the one I received with the game and the one I installed it with. Any ideas?

Thanks
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Belphegor
Posts: 1541
Joined: Mon May 10, 2004 2:03 am

RE: Unable to Register

Post by Belphegor »

If you are copy and pasting, make sure you don't get an extra space in the paste?
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Erik Rutins
Posts: 39653
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
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RE: Unable to Register

Post by Erik Rutins »

trcanberra,

Please e-mail support@matrixgames.com and membersarea@matrixgames.com with your key and we'll find the problem and fix it. Thanks.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
trcanberra
Posts: 34
Joined: Mon Aug 30, 2004 1:32 am
Location: Canberra, ACT

RE: Unable to Register

Post by trcanberra »

Belphegor

Thanks for the suggestion. I typed it in a number of times, so no space and no errors, but appreciate the idea [;)]

Eric

I have e-mailed support as suggested, thanks for the prompt reply, I'll let you know how I fare [:)]
trcanberra
Posts: 34
Joined: Mon Aug 30, 2004 1:32 am
Location: Canberra, ACT

RE: Unable to Register - OK now

Post by trcanberra »

- fixed, with thanks to a prompt reply from your support staff.
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