Tech Help

[goodwoodrw]

I have been trying to login on my old username, but only accepts me as a guest. I have gone through the forgot password routine etc still can't get in, even after I have confirmed process. I have emailed Support on 3 or 4 ocassions, over the past week or so, no reply at all. what have I done wrong as I didn't have any problems registering a new username with another email address[:@]

[2ndACR]

Might toss this thread into the main tech support forum. Tech support for gamers by gamers. Alot of the "heknowsall" types check in there.

[m10bob]

Yeah,I've had to re-register at least 3 times for the same reason,(each time losing my "recorded posting numbers").
Every time,it's been Marc Schwanebeck who came to my rescue to get me back in..

[goodwoodrw]

Hey there folk at matrix I want my old login name back please acknowledge the problem[&:]

[pompack]

ORIGINAL: BASB

Hey there folk at matrix I want my old login name back please acknowledge the problem[&:]

Every time I have used the "Contact Admin" button above, they have come back within a day or so.

[goodwoodrw]

I think I'm getting a cold shoulder, cos I didn't go to Raverdave's pub day late last year [:D]

[erstad]

Having been through the forgotten password routine several times (since it's usually in the cookie, but then when the laptop goes in the shop both the cookie and the e-mail are on that machine...), the thing that occasionally trips me up is that when you go through the routine, you think you are done because you get an e-mail with the password but if you read all the words [:D] you find that you need to click on a link in the e-mail to confirm the password before you can use it to log in.

dave

[goodwoodrw]

Hi there is someone at matrix going to acknowledge my problem, or is it not important enough[:-] all I want is my old nick name back Matrix please acknowledge.

[goodwoodrw]

Matrix can you please offer an answer or isn't this paying customer important enough?[:@]
It has been almost 2 weeks this I sent my first email to BB support

[Mr.Frag]

Did you follow the exact directions in the main forum? I don't think Vic or Shawn reads here so he's not likely to see your post.

[goodwoodrw]

Yes several times, I go through the confirm steps and wait for password to be emailed , but it never comes.
by the way thanks for the reply

[rtrapasso]

ORIGINAL: BASB

Yes several times, I go through the confirm steps and wait for password to be emailed , but it never comes.
by the way thanks for the reply

Perchance, did you change your e-mail address? If so - it will go to the old address.

[Mr.Frag]

or it's going to the spam mail shredder ... post in the main forum...

[goodwoodrw]

Hi, my email is ok, because you are sent an email to confirm if it is you that made the request, along with a link and a temporary password. you can automatically click on the provided link which hasn't worked for me or manually do it by clicking on second link and manually input the temporary password, once this is done you get a message saying you'll be emailed a temporay password again! I never receive that password. and the other doesn't work either

yuk gotta learn preview before posting

[emma388]

I was just issued a new TEMPORARY password as I had forgotten my old one (which I liked alot). How does one change their temporary password issued to me?

[rtrapasso]

ORIGINAL: emma388

I was just issued a new TEMPORARY password as I had forgotten my old one (which I liked alot). How does one change their temporary password issued to me?

i'm still using the "temporary" one assigned to me when i got it... i am not sure you CAN change it.

[tocaff]

I'm using a temp also that is permanent.  I don't think you can change it.