Download wasn't there....

[TheHellPatrol]

All i got for my purchase was a "dos exe."

[Erik Rutins]

There hasn't been an official announcement yet, please hang on.

Regards,

- Erik

[TheHellPatrol]

[:D]Sorry, it moved to the "New Releases" section even though it was in the store a 1/2 hour ago or so[;)]. At least i have my receipt and serial #...the "944 byte" download obviously is useless...when will i ever learn self-control[8|]

[Erik Rutins]

Please check your inbox, I want to clarify a few things about the error you experienced. Thanks.

Regards,

- Erik

[TheHellPatrol]

Message sent[:)]

[Erik Rutins]

Please give it another try now and let me know - I just spoke with the DR folks and this may have been a caching issue while the cache was clearing (in other words, you hit the wrong minute precisely). If you still have the download page up, just click on Begin HTTP Download again, if not go to www.findmyorder.com please.

I've just completed a test order and am downloading the 254Mb installer without any issues. Please e-mail me at erikr@matrixgames.com if your download issue continues.

Regards,

- Erik

[Adam Parker]

ORIGINAL: TheHellPatrol

At least i have my receipt and serial #...the "944 byte" download download obviously is useless...when will i ever learn self-control

You should have said "Supersize Me" when you ordered [:D]

Looking forward to your feedback when you get it, I'll get mine at the earliest opportunity today.

[Erik Rutins]

Just completed the download, installed just fine, so I'm guessing you just happened to hit the right moment while the store cache was clearing and the game was going online. Honestly, when I went to check on your report I didn't even see it in the store yet and had to go to the uncached version, so you are becoming quite an expert at being the first to download our new releases! [8D]

Please give it another try per my instructions above and let me know if it works for you now.

Regards,

- Erik

[TheHellPatrol]

Same thing...i sent you an e-mail.

[Erik Rutins]

A second test order for me worked fine - doing it as a customer would and charging it to my credit card. I'm hoping your order wasn't messed up by your timing. If so, I'll try to get it fixed tonight but you may have to wait until the morning. Per my tests, though, every order from now on (and from the point of the official announcement on) should be working fine. Again, sorry for the inconvenience.

Please e-mail me with your order number and account password if you haven't already and I'll see what I can do.

Next time, please try to wait until the announcement. [;)]

Regards,

- Erik

[Erik Rutins]

We definitely have other early birds downloading successfully, so hopefully we'll be able to sort out the glitch that got your order.

Regards,

- Erik

[Erik Rutins]

HellPatrol,

See my e-mail to you with some ideas. Just logged in with your account at www.findmyorder.com using the info you sent me, went to your BII order and was able to restart the download just fine, with the right full installer file. Let me know if any of the things I suggest in the e-mail help. Thanks.

Regards,

- Erik