Online Ordering Woes

[MartNick]

Just tried to order this online with Digital River, it failed 3 times. So I give up. Didn't you have this problem last time with BiN. Very boring.

[Marc von Martial]

What exactly is the problem? Otherwise we cannot assist.

[Erik Rutins]

Please give us some additional details, the ordering process is working fine for many, many customers. If you are having a problem we could likely get you working in a few minutes with more details.

Regards,

- Erik

[MartNick]

Hi

I go through the whole process, put my cc details etc in and I get this. All of the supplied info is correct so I don't know now what to do? I tried 3 times and got this every time.


We're Sorry.Your order cannot be completed because either inaccurate or incomplete information was entered. If you believe that we have mistakenly denied your order, please use your browser's "Back" button, re-enter your billing information, and try to submit your order again. It is very important that the billing address you enter matches the billing address of your payment method. If you continue to have problems please wait 24 hours and try again.(Error Number: 30024002 - 0)

[MartNick]

I can't get this game direct from SSG even tho they are in Australia and I'm in New Zealand. So If you can't help me I'm gonna have to scratch this game off my 'To Buy' list. Thanks

[MartNick]

I've tried using both Australia and USA links to order this and get the same problem

[Adam Parker]

Quick idea as this affected me - be sure not to use your scroll wheel or anything else to accidentally change a field. That happened with my card expiry date.

Cheers,
Adam.

[Marc von Martial]

Drop us an email with what you stated above and the name of your CC card company. We will have the shop guys tackle this.

email: support@matrixgames.com

[Adam Parker]

Hi Marc, if that was for me - all's ok my end. When I got the rejection message I just went back re-entered the expiry date and no probs.

The only issues I had with the download were:

1. Download speed 15kbs! I called my ISP today and they said on my plan my usual speed is 54kbs. So they think it's at the your/DR end. When I just downloaded the 1.01 patch I got only 15kbs too.

2. No file size/time estimation on download.

3. Star Downloader completing the download at 610kb.

But I managed to download the game in the end without Star Downloader and I have it loaded to play at 1.01 now. I'll be hitting Husky shortly in fact.

Thanks anyway,
Adam.

[Erik Rutins]

Yes, please e-mail us at support@matrixgames.com or you can e-mail me directly at erikr@matrixgames.com and we'll resolve your issue today.

Regards,

- Erik

[MartNick]

Seems I wont be joining you all with this one, as whatever the problem is I'm not going to be able to order with my cc. Had two extra unsuccesful tries with the support guys. Never had this problem before with any form of online ordering. ah well.

[Erik Rutins]

Here's a last suggestion - did you try ordering by phone? If it isn't happening through the internet, for whatever reason, just order through the store phone number.

In the US: 952-646-5257
In the EU: +44 (0)870 443 2150

Regards,

- Erik

[MartNick]

Finally got it! Thanks for all the help, cya on the front lines soon.

[alexs]

Glad to hear martnick - and nice victory in the AAR section!

Make sure you sign up for the tournament - see Erik's post in the main forum for details (and Robjess' reply).