unable to download

[trojan58]

I have been trying to download for 2 days now. I am using a download manager it got to 2.2% then dropped out and refused to connect for abot 24hrs restarted ran for about 1hour got to 8.9% then dropped out again still wont reconnect. Have tried using a different manager program still wont connect

[trojan58]

Well it started to download at 1700 local time did 3% in about 1hr then kicked me out again. What is this some kind of time share at this rate it'll take me about 4 weeks to download the game

[Erik Rutins]

Trojan,

Sorry to hear about the troubles you are experiencing, these are far from normal. Let me ask you a few questions to narrow things down:

1. Have you bought other download titles from us? Did those download without a problem? If so, has anything changed with your internet connection/provider since your last download or with the software on your computer?
2. What kind of internet connection do you have? Who is the provider?
3. Do you run a firewall? If so, which one?
4. Which download managers have you tried? Have you tried without a download manager?

Regards,

- Erik

[Ian R]

[font="Times New Roman"]Erik,

I have a worse problem than downloading. I can't even buy the game. I will paste here my email to you and the auto reply that doesn't help. Please note I wasn't able to send the email without selecting one of the tax options, but I really don't care about the tax. I have deleted the account numbers.


And, no, sorry, I don't have credit cards.

Can you tell me how to get to the payment option I used with WITP (bank transfer via the collection agent in Sydney) on the current order screens? Is it still possible?[/font]

[font="Arial"]I am trying to pay for WPO with paypal (in AUS$) and I get this message:
'Sorry, this payment option currently unavailable for the currency you
use . Please select another payment option.'

I don't understand why, but moving to 'plan B'...

Last time I purchased I did an internet funds transfer to ??
globaldirect?? in Sydney to pay onwards but that option is not there
anymore as far as I can tell.

I can do this anyway by paying digitalriver over the net but I need the
6 DIGIT BSB number which is not included in the wire transfer info - as
to which see below.

Please Please email me the missing BSB number.

'Thank You For Your Purchase
Your order has been entered and is awaiting payment. You have chosen to
make your payment by wire transfer. Please wire your payment now to
complete your order. All funds must be drawn in U.S. dollars.
Provide your bank with the following wire transfer instructions:
Amount $48.83
Company Digital River, Inc.
Bank JP Morgan CHASE1411 BroadwayNY, NY 10018
Account Name XXXXX YYYYYY ZZZZZ Account
Account Number XXXXXXXX
Domestic routing Number XXXXXXXXX
International SWIFT Code XXXXXXXXX
Please include your order number in the reference section of your wire
transfer. Failure to include this information will delay the processing
of your order.
Once you have completed the transfer, email us at wt@digitalriver.com
with the Order Number ZZZZZZZZ, your name, your bank name, and the
amount transferred to our account. After we receive confirmation that
our bank has received your funds, we will send you an email
notification. If a wire transfer is not received within 20 business
days, your order will be cancelled.'

Email entered: ......[/font]


Here is the automated response:

[font="Arial"]Thank you for contacting the Online Store Customer Care Center. This is
an automated response created to respond immediately to your message.

We are unable to process transactions without applying all taxes
applicable to the location of the address listed on the order. In some
cases, we are able to accommodate tax exempt customers by providing a
credit in the amount of tax collected following the completed order
transaction.

If you wish to claim Tax exempt status to receive reimbursement for the
taxes assessed to your purchase, it is necessary for you to fax a copy
of your tax exempt certificate/documentation along with a copy of your
invoice or confirmation email to our accounting office. Please send your
fax to 952-253-8760 to the attention of the "Tax Exempt Refund Group".

Note: Refund Requests faxed without a legible photocopy of one of the
following proofs of exemption will not be accepted:

US Sales Tax

- US State or Federal Government issued tax exempt certificate
- A completed resale certificate
- A photocopy of both sides of a valid US Government tax exempt credit
card

European Union VAT

- For addresses located in France, Germany, Ireland, the Netherlands and
the United Kingdom: The VAT must be claimed back annually with a
business VAT number. No refunds will be provided.

- For addresses located in any other European Union country, the VAT can
be refunded with a valid business VAT number. Please reply to this
message with your order number and business VAT number.

Thank you for contacting the Online Store Customer Care Center. If you
have any further questions or concerns, please "reply" to this e-mail.

Sincerely,

Customer Care Center
Case ID XXXXXXXXXXX[/font]

[Erik Rutins]

Ian,

I'll look into this but I may need DR's help sorting it out, which would mean it would have to wait until Monday if a fix is required. Please e-mail us at support@matrixgames.com if you haven't already so that we can contact you by e-mail as well.

Regards,

- Erik

[Ian R]

Thanks Erik, I have emailed as requested.

[&o]

[trojan58]

did what you suggested still cant downlaod cant even open the online store page

[jrcar]

G'Day Eric, just bought and downloaded it fine so I'll send a copy of the download to Trojan (who is a mate of mine).

Great to catch up in Washington!

cheers

Rob Carpenter