Anyone here who wants to buy my Game?

[PimpInTheBox]

O.k. this is really getting out of hand. What you are loking at MG is the exchange rate. I just looked up todays current exchange rate for a few countries.

If I took 69.99 USD to a canadian bank and asked to get the equivelent amount back in Canadian $ I would recieve 92.78 CAD

If I took 69.99 USD to a british bank and asked to get the equivelent amount back in Pounds I would recieve 38.24 Pounds

If I took 69.99 USD to a german bank and asked to get the equivelent amount back in DM I would recieve 111.21 DM in return.

And finally:

If I took 69.99 USD to a bank and asked to get the equivelent amount back in Euros I would recieve 56.86 Euros in return.

and these exchange rates change daily. So get off matrix's back...they are not trying to jack up your price because you are not in the US, nor are they trying to tack on hidden costs.

just my .02

[bradfordkay]

MG3, I don't know where you are getting your numbers from. A US customer ordering the DD plus CD would be paying $79.99 US, and you only paid E64.99 before tax. You did not pay E79.99, not even after the tax was added, so why are you claiming that you were charged the US number in Euros? Your claim is not holding up in the light of day. Maybe you should calm down, install the game, play it some and try to relax...

[MG3]

Listen you guys,

first at PIMP:

When I take my 64,99 Euros to a German Bank, I will get 79,90$. So Matrix earned 15$ extra because I am an EU fool- seems like you think the same.

@brad:

I didnt ordered a CD, only DD- and payed 79,90$ for it. Is this simple enough for you?

All in all I payed over 93$- maybe you have you money to burn- I have not. Matrix/DR are able to recalculate the currencys for Countries, which have a lower exchange rate but not so if its higher. Then the sum keeps the same 64,99$ = 64,99 Euro at an er of 1,22$ per Euro, but in case of Canada they charge 94,99$ because 1US$ = 1,33 Can $.

Simple math- I payed 15 $ more for this game WITHOUT taxes.

But keep on bringing up the insults.

And that the 17,5% of that DD are going to the EU- that you can tell your grandma.

[Hartford688]

Hi

I'm the pain in the neck that keeps bringing the VAT thing up on other threads.

Matrix are doing absolutely nothing whatsoever wrong in charging VAT. They have to, and if you are a customer in the EU you are required to pay it.

They do disclose the VAT aspect - and prominently. The only problem I and some others evidently have is the wording is unclear. Something simple like "the price shown does not include VAT. If you live in the EU VAT at 17.5% will be added" would be perfect and no-one could complain.

If you live in the the EU VAT will make buying things 17.5%+ more expensive than for the customers in the US. That is just tough. Not Matrix's fault.

But please make it clear.

Plus, not clear why a digital download costs $69.99 but EUR64.99 (when the exchange rate is 1.20:1). For DD, surely prices should be the same? I have ordered HttR in a box from the UK warehouse, and am fine about paying a few $ more...the box had to be moved from the US to UK and then on to me in NL. More shipping = more $. No problem. But for DD? Surely your servers in the EU are not more expensive?

Simple solution...I'll get from US site for DD, from EU site for boxed stuff.

I have no beef with Matrix generally for pricing...$70 seems a fair price. Just have an issue with price differentiation and unclear wording.

I know I go on like an old broken record...but for a company with such good relations with your customers...unclear wording seems such an easy fix????

[pasternakski]

ORIGINAL: MG3

I am a bit angry by the fact that I wanted the game fast and trusted Matrix.

Not only I payed 79,90$ for the game because they billed me in Euros (64,99), no they did put a tax on it which they didnt showed in the bill before I hit "submit".

So I payed 76.36 Euros or in other words 93,88$ for a digital download without a CD or a box.

I feel so cheated at this moment, I had never a problem with the 64,99$, but I dont like to be treated this way. If there are hidden costs- then show them, the Euro thing is a cheap trick but my mistake I guess.

I guess nobody want to buy this thing from me, since I have no CD... nothing. I cant even return it! All I have is this EMail with serial key from Digitalriver(?). Try to sell that on EBay...

You're not the first sweet, young thing who woke up in the morning feeling used.

By the way, have you tried playing the game?

[Hartford688]

Plus (for the record) I really like many of the Matrix products I have seen (and bought), will no doubt buy WitP (for $69.99+ VAT) and CotA (just thing HttR is the best game ever). I am not accusing Matrix of trying to rip anyone off. Just reckon this is a boo-boo by people concentrating on other things.

[grraven2004]

Eric,

Living in Washington state I was charged sales tax on my purchase. I knew this going into the transaction, what I didn't know was how much tax was going to be added to my purchase until I clicked the submit button.

I agree that DR should be telling you the total cost BEFORE you submit.

Thanks

[MG3]

Who believes that:

first a company is not able to show you the exact taxes before you push "submit"

The same company doesnt use the right exchange rate when it is in their favor an they can gain a lot of money extra.

Oh- BTW, they got "only" 10$ more from me, since the US price is 69,99$.

So take this money and be glad for it, because I will never buy any product of this company again. Earned a few bucks- lost one potential customer of Close Assault and Combat Leader.

Case closed- have a nice day.

[grossmetzger]

i think the first problem for mg3 is that a digital download (without cd) cost 69 $ when ordering by the us shop and 69€ when ordering by the euro-shop. so you pay more money for the euro-shop download (i think the exchange rate is today 1€ = 1,2$).
when i bought the game i checked both shops and bought in the us.

second problem is in europe we are used to see the price including vat. that may explain the anger of mg3 when buying from the "euro-shop"

[WiTP_Dude]

I agree these exchange rates seem off. Don't know why, maybe it cost extra to convert into dollars.

[Caltone]

Well when I travel outside the US, I generally use credit cards where I can and let my CC bank do the currency conversion. That's usually a safe bet as they will get the best rates.

[MCKClaudi]

The EU VAT rules when buying over the internet are:

1) If you buy from within the EU, that is if the server is located in the UK. You must pay UK VAT.

2) If you buy from outside the EU, you must pay VAT from your own country.

Please correct me if im wrong.

[bradfordkay]

Product Name Qty Ordered Platform Delivery Method Price
--------------------------------------------------------------------------------------------
War In The Pacific 1 Digital Download/CD on Demand Digital River 64.99 EUR
--------------------------------------------------------------------------------------------
Sub Total: 64.99 EUR
Tax: 11.37 EUR
Total: 76.36 EUR]


" @brad:

I didnt ordered a CD, only DD- and payed 79,90$ for it. Is this simple enough for you?

All in all I payed over 93$- maybe you have you money to burn- I have not. Matrix/DR are able to recalculate the currencys for Countries, which have a lower exchange rate but not so if its higher. Then the sum keeps the same 64,99$ = 64,99 Euro at an er of 1,22$ per Euro, but in case of Canada they charge 94,99$ because 1US$ = 1,33 Can $.

Simple math- I payed 15 $ more for this game WITHOUT taxes. "



Okay, look at your two posts here. The receipt that you posted showed that you purchased the DD WITH CD option. Thus you were not charged extra. I apologize if my post came across as an insult, but you have been awfully harsh on Matrix when it appears that they did not overbill you.

[MG3]

Hi Brad,

no insult, I am only a bit stressed latley.

Sure the receipt is the original from the mail- but I didnt order one as you can see on the screenshot of the billigscreen.

And its not the amount money which make me upset, but the way it was charged. First you get no tax in the price, then you find out that other countries not only have not to pay this tax, but also must pay less because they are not penelised by an unfair exchange rate.

[bradfordkay]

Well, if they billed you for the CD on demand, youy may as well make sure that they send it to you!

Please do try the game. If you are a fan of operational wargames, especially ones involving naval matters, then I am sure that you will enjoy it.

[Pascal_slith]

Sorry to throw a big rock into the pond, but Digital River, unless domiciled in an EU country, is NOT legally bound to charge VAT. This has been an issue over here in Europe, especially concerning selling software online. There are no legal ties or limits to selling WITHOUT CHARGING VAT from a country outside the EU to a customer inside the EU. My wife is an EU-based CPA and did her thesis on this a few years ago. Sorry Matrix, but unless Digital River is domiciled in an EU country, they had no right, nor obligation, to charge VAT.

[tsimmonds]

Digital River, unless domiciled in an EU country, is NOT legally bound to charge VAT.

Digital River is not selling the game; Matrix is. Howzaboutit Matrix, you domiciled in the EU, or not? Five dollars (4.09 EUR) says they are....

[David Heath]

MG3

First I am not nor is Matrix here to insult you. I think I am understanding a little here. If we sell a game for 69.99 USD we are charging you 69.99 Euros (there are no more DM if I am correct). The Euros are worth more then the US dollar so your point is that the Euro prices should be cheaper? Well if that is the case that is not 100% correct since we are charge more to sell in Euro countries because we are not one. MG3 is that the point and if so I will double check that again as well. I went over this BIG time when we went to setup the store in the EU to start with. The laws are great if you are part of the EU. If you are not well.... that is a different story.

David

[furious]

I was a little surprised by the VAT, it wasn't stated very clearly in the buying process.

Guess I'll have to put in a few hours overtime

Steve
UK

[David Heath]

DR is in the EU and in fact just purchased Element 5 which is in Germany.

David