NO RESPONSE TO MY REFUND REQUEST!!!

[The Hoff]

i downloaded Gary Grigsby's World at War: A World Divided onto my comp and it turned out it didnt work, nothing to do with my machine as iv a top rig a dell xps and i wont go into all the details why it wouldnt work as ive emailed them twice to matrix now. anyway its been nearly 48hours since i sent request without a bo peep out of any of em. how long does it take to get a reply off these guys?

[JAMiAM]

Maybe they're trying to figure out how to make this section of their return policy any more clear for the literacy-inhibited...

Return and Cancellations

What is your refund policy?

All sales are final.


Still more questions? Back to Main Help Page

Oh...and the caps lock key, on the left side of your keyboard...use it. Please.

[Marc von Martial]

I think the best thing would be you open a thread in the support forum for "A World Divided" so we can check with you why it is not working. "A top rig" is no garantue and "not going into details" does not help either. Very often instabilities can be tracked down to obsolete drivers or other problems with the computer.

To which email adress did you send your emails to?

[The Hoff]

hi marc, i have the dell m1710 xps, almost new. well id just reformatted windows xp and everything was up to date, inc drivers are up to date (im a bit of a nerd when it comes to keeping everything up to date n spic n span) i can play every game going and after i downloaded your game the title screen comes up and what ever you click, game manual, support, forum, play game.....etc, the egg timer just spins and spins, when you check task manager it says not responding, iv tried deleting, reinstalling, re booting, my comp is running superb in every department so iv no idea, ive not had a problem with any game ive installed onto my comp before so ive no idea, i even tried disabling spyware doc, unused services, antivirus, firewall, and to no avail. i requested a refund through the refund section and not just a normal email to support, altho ive emailed them too and heard nothing.............

[Terl]

Hoff, have you checked task manager for some odd program running? I had difficulty with a game and ended task on some silly program running in the background and it cured the problem.

[The Hoff]

all xps are different cos i got mine build to spec, mines a laptop, everygame i own runs great so it could be a needle in a haystack

[Terl]

ORIGINAL: The Hoff

all xps are different cos i got mine build to spec, mines a laptop, everygame i own runs great so it could be a needle in a haystack

Yeah, I have the 410, a desktop. As I mentioned when I edited my other post, it could be some program running in the background. It is odd. I know when the game starts a video plays... I wonder if it could have to do with that. Could try renaming it so it won't play...

[The Hoff]

no because its a fresh format my comp is clean no games or owt, i do use xp smoker which you can tweak and turn on/off any windows services and ive tried with bare minimum running all the way to default windows services running and with no change, windows update is up to date, my drivers are up to date, hardwares running mint, iv basically got a really clean system which is why im stuck

[The Hoff]

and to double up my problems im trying to download again and install, but the matrix website wont take my password so when i click 'forgot password' i put in me email address and it sends me a reminder to my email........it never arrives, ive waited hours for a response from that too and to no avail, all i have is my email receipt with order number, its as though i dont exist on their accounts which would explain why my refund request has been ignored, this is getting to be a bad experience for me.......

[Marc von Martial]

ORIGINAL: The Hoff

hi marc, i have the dell m1710 xps, almost new. well id just reformatted windows xp and everything was up to date, inc drivers are up to date (im a bit of a nerd when it comes to keeping everything up to date n spic n span)

Please post a DirectX dialog file.

i can play every game going and after i downloaded your game the title screen comes up and what ever you click, game manual, support, forum, play game.....etc, the egg timer just spins and spins...

Did you try starting from the START menu entries for GGAWD. Also check the "quick start" link there.

[Marc von Martial]

ORIGINAL: The Hoff

and to double up my problems im trying to download again and install...

You can retrieve the download link at any time within 30 days from the date of purchase (try even if the timeframe has already elapsed since extended download time is an unofficial feature). Please go to our E-Store at http://www.matrixgames.com/store.asp and click on "Store FAQs", there check the "I need help downloading." link.

[The Hoff]

ok thanks ill get back to you soon as i can