Installer doesn't work

This forum is for official support and troubleshooting FAQs.
Post Reply
crm114
Posts: 17
Joined: Mon May 29, 2006 7:39 pm

Installer doesn't work

Post by crm114 »

Hey Matrix guys,

I bought the direct d/l of UFO online last night at like 12:01. I installed a download manager (Download Accelerator Plus) as Erik recommended on the old UFO pre-release forums, and I downloaded the .zip file. The file I downloaded was 1,974,058 kb in size, and contained a 2,100,596 KB executable file. The .exe doesn't have the usual setup icon; just a default windows executable icon. When I run the file, all it does is slow down my system to a crawl and no installer or any other program is launched. I've redownloaded the file several times and I get the same thing every time.

Do I have a bum download? Is the download manager adversely affecting the installer? Let me know what's up. If you'd prefer to do this over email, my email's in my profile.

Thanks guys.
User avatar
Marc von Martial
Posts: 5292
Joined: Thu Jan 04, 2001 4:00 pm
Location: Bonn, Germany
Contact:

RE: Installer doesn't work

Post by Marc von Martial »

Did you turn of your virus scanner or other security software before you try to install. Such large installers can bog down systems when virus scanners / security software are running in the background.
crm114
Posts: 17
Joined: Mon May 29, 2006 7:39 pm

RE: Installer doesn't work

Post by crm114 »

I'll try that; do the file sizes look right to you?
User avatar
Erik Rutins
Posts: 39653
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: Installer doesn't work

Post by Erik Rutins »

That's the right file size and if you were able to unzip it, then it was not corrupt. My guess is the same as Marc's - something on your system is trying to scan or check a 2GB exe and taking a LONG time doing it. I would turn off anti-virus, ant-spyware, etc. until the installation is complete and see if that helps.
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
crm114
Posts: 17
Joined: Mon May 29, 2006 7:39 pm

RE: Installer doesn't work

Post by crm114 »

Still no go, gents. I turned off Avast and ran the exe again, but no go. No dialogue pops up, and the system slows down significantly. Ctrl-alt-delete will not bring up the Task Manager, and the Control Panel no longer comes up (just that oscillating flashlight forever).
crm114
Posts: 17
Joined: Mon May 29, 2006 7:39 pm

RE: Installer doesn't work

Post by crm114 »

Disregard my last; it just took forever to get there but the installer popped up eventually, about five minutes later. Installing now, thanks Matrix. 
User avatar
Erik Rutins
Posts: 39653
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: Installer doesn't work

Post by Erik Rutins »

Very odd, something else must have still been trying to check it, it pops up in a few seconds for me. Glad that you got it worked out though.
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
Hanal
Posts: 2295
Joined: Sat Nov 01, 2003 6:08 am

RE: Installer doesn't work

Post by Hanal »

I was guilty of leaving my anti-virus software on and it took over 15 minutes before the file started to extract....so if you do not want to disable your AV software, then you need to be patient....
Post Reply

Return to “UFO: Extraterrestrials Support”