Promo Code

[jeffk3510]

Went in, obtained my promo code, put it in on the order screen, hit apply, and it wont give me the 20$ discount...

Any reason why?

Thanks.

[Erik Rutins]

Working fine in general, please e-mail me at erikr@matrixgames.com with your Order ID and your discount code and we'll investigate immediately.

[Curty]

I am having a similar problem, only i click on apply with my code entered and it tells me i have no product selected. Even when i type a 1 in the order box!..please help[&o]

[BPRE]

Hi,

Just realised that the same thing happened to me. In the excitement of buying the game I didn't even notice until I read this. I'll mail you the information.

/BPRE

PS. I tried ordering another time and when I provide the Promo code it just adds the Extended download I had removed.

[Erik Rutins]

Anyone having an issue with this, I need you to e-mail me with your Order ID and the promo code you are using please.

[Mistmatz]

Erik, I have the same problem and will send you an email as soon as I know what you mean with order ID???

Do I have to order at full price and you fix the order manually later on?

ORIGINAL: Erik Rutins

Anyone having an issue with this, I need you to e-mail me with your Order ID and the promo code you are using please.

[Erik Rutins]

The Order ID is generated and displayed in the Online Store before your order is completed. We need that to check on any order or discount code issue reports. So far the issues on discount codes fit into two categories:

1. Customer didn't realize the code was applied (price was adjusted, customer didn't notice the price change)
2. Customer's browser is having issues with store cookies and applying codes

Regards,

- Erik

[Mistmatz]

ORIGINAL: Erik Rutins

The Order ID is generated and displayed in the Online Store before your order is completed. We need that to check on any order or discount code issue reports. So far the issues on discount codes fit into two categories:

1. Customer didn't realize the code was applied (price was adjusted, customer didn't notice the price change)
2. Customer's browser is having issues with store cookies and applying codes

Regards,

- Erik

ACK. Count me into category 1.
Thanks for your quick answer.

[BPRE]

ORIGINAL: Mistmatz

ORIGINAL: Erik Rutins

The Order ID is generated and displayed in the Online Store before your order is completed. We need that to check on any order or discount code issue reports. So far the issues on discount codes fit into two categories:

1. Customer didn't realize the code was applied (price was adjusted, customer didn't notice the price change)
2. Customer's browser is having issues with store cookies and applying codes

Regards,

- Erik

ACK. Count me into category 1.
Thanks for your quick answer.

Too much excitement[:D] I just realised that I'm another category 1.
/BPRE