Charged Three times

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siRkid
Posts: 4177
Joined: Tue Jan 29, 2002 10:00 am
Location: Orland FL

Charged Three times

Post by siRkid »

My credit card shows three charges for the game. One yesterday when I bought it and two hit today. Who do I write and what info do they need?
Former War in the Pacific Test Team Manager and Beta Tester for War in the East.

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siRkid
Posts: 4177
Joined: Tue Jan 29, 2002 10:00 am
Location: Orland FL

RE: Charged Three times

Post by siRkid »

Talk about getting a man in truble with his wife.[:(]
Former War in the Pacific Test Team Manager and Beta Tester for War in the East.

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Erik Rutins
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RE: Charged Three times

Post by Erik Rutins »

That's certainly not normal. Please contact our Help Desk, we'll want your order number and as much info on the charges as you can give us so that we can make sure things are kosher. The only thing that comes to mind is that there is usually a "pre-authorization" before the actual charge and some banks are slow about clearing the pre-authorization, so it can sometimes look like a double charge even though we only receive money once.
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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siRkid
Posts: 4177
Joined: Tue Jan 29, 2002 10:00 am
Location: Orland FL

RE: Charged Three times

Post by siRkid »

Done.
Former War in the Pacific Test Team Manager and Beta Tester for War in the East.

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Erik Rutins
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RE: Charged Three times

Post by Erik Rutins »

Just checking in on this.
Erik Rutins
CEO, Matrix Games LLC


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For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
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