Problem installing game (irsetup)

[caine]

Hi,

1-2 weeks ago I bought a physical copy of this game directly on your site and after receiving the shipment it without problems, when executing installation file:

CloseCombatWachtamRhein-SetupRelease-450DRCD.exe

an error appears stating that setup has found a problem and must close (in Spanish).

I have tried on other computers under XP and all fail the same way. I have also tried to run under W95 compatibility to no avail. also, delete irsetup which was created on temp directory.

The error states:

AppName: irsetup.exe
AppVer: 7.0.6.1
ModName: irsetup.exe
ModVer: 7.0.6.1
Offset: 00133c00

It generates this file as an error:

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="irsetup.exe" FILTER="GRABMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="irsetup.exe" SIZE="473600" CHECKSUM="0xFFD43E6F" BIN_FILE_VERSION="7.0.6.1" BIN_PRODUCT_VERSION="7.0.6.1" PRODUCT_VERSION="7.0.6.1" FILE_DESCRIPTION="Setup Application" COMPANY_NAME="" PRODUCT_NAME="Setup Factory 7.0 Runtime" FILE_VERSION="7.0.6.1" ORIGINAL_FILENAME="suf70_rt.exe" INTERNAL_NAME="suf70_rt" LEGAL_COPYRIGHT="Runtime Engine Copyright © 2006 Indigo Rose Corporation (www.indigorose.com)" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x0" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="7.0.6.1" UPTO_BIN_PRODUCT_VERSION="7.0.6.1" LINK_DATE="01/29/2007 20:15:51" UPTO_LINK_DATE="01/29/2007 20:15:51" VER_LANGUAGE="Inglés (Estados Unidos) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="1042944" CHECKSUM="0x754CE9C7" BIN_FILE_VERSION="5.1.2600.5512" BIN_PRODUCT_VERSION="5.1.2600.5512" PRODUCT_VERSION="5.1.2600.5512" FILE_DESCRIPTION="DLL de cliente API BASE de Windows NT" COMPANY_NAME="Microsoft Corporation"

My dxdiag summary is (I enclose the full file):

------------------
System Information
------------------
Time of this report: 12/26/2009, 21:45:49
Machine name: SANT
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp.080413-2111)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 10/13/05 14:29:58 Ver: 08.00.10
Processor: Intel(R) Pentium(R) 4 CPU 3.20GHz (2 CPUs)
Memory: 2048MB RAM
Page File: 289MB used, 3654MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode

Happy holidays and thanks

Santi

[Andrew Loveridge]

Sorry we didn't get back to you sooner, we were closed over the holidays.&nbsp; It sounds like it may be a bad disc, please send me your order info in a PM, and I will look into it.

[caine]

I have recieved the copy but unfortunately the same problem applies. [&:]

I have found message "Installation Issues" under the route:
All Forums >> [Current Games From Matrix.] >> [World War II] >> Panzer Command: Operation Winter Storm >> Panzer Command Support >>

It tells something about changing properties for IDE adapters for the CD/DVD player/recorder. I can check on my PC if I can see something similar. It seems a bit dangerous to modify, though.

Any other suggestion? The CD seems to be ok and I can install one downloaded patch for CC Wacht am Rhein without problems (as with other patches and games from your company, obviously the game does not run because it is only a patch but it verifies I can run an irsetup file on my PC). So perhaps the previous message could be valid?

[caine]

I tried to change the IDE configuration but to no avail. Curiously, I bought CC Cross of Iron several months ago and installed without problems (and it also uses irsetup). So the problem must be the files compressed in the file included in the CD which, for some reason, has been created with some fault. The file in itself is ok, but not the programs included. I must have bad luck. Other games from Matrix I have bought have been installed without any problem.

Thanks

Santi

[caine]

Good morning,

I have tried to install it again in other PC and it appears the same problem. It must be a bad installer. What can I do? Must I open an issue or try to reopen it? Get a refund or what?

Thanks

Santi

[Andrew Williams]

weird that you have another copy with the same problem

Go through Matrix support would be your best bet.

[Andrew Williams]

See the defective Cd announcement on the Home page... this may effect you.

http://www.matrixgames.com/

[caine]

It must be! I will put an issue.

Many thanks

Santi