Game won't load

Post bug reports and request support here.

Moderators: Joel Billings, elmo3, Sabre21

Post Reply
latosusi
Posts: 330
Joined: Wed Jun 02, 2004 12:50 pm
Location: London/Kuopio

Game won't load

Post by latosusi »

I have trouble with my program. It will not load... To be more accurate, clicking PLAY game button starts into, but instead of loading 2B3 logo, it flashes and continues to that GUN screen. After that i get windows screen saying Error has occurred and if i want to send a report or not. Sometimes loading works, sometimes not I used to have 512 mem, but upgrading to 1024 did not solve the problem. I have pentium 3.2 ghz, version beta 2.

Thanks for your help
User avatar
Erik Rutins
Posts: 39781
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: Game won't load

Post by Erik Rutins »

Please post a DxDiag for us.

Have you disabled all other background programs and turned off anti-virus/security software in case that's interfering?

Are you logged in with an Administrator account?

What are your virtual memory settings?

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
latosusi
Posts: 330
Joined: Wed Jun 02, 2004 12:50 pm
Location: London/Kuopio

RE: Game won't load

Post by latosusi »

Here
Yes as admin. Sometimes all works ok, sometimes not
Attachments
DxDiagbug.zip
(9.21 KiB) Downloaded 8 times
User avatar
Erik Rutins
Posts: 39781
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: Game won't load

Post by Erik Rutins »

Aha, thanks.

Please update your video drivers from ATI (www.ati.com) and your audio drivers from Realtek (Realtek AC97 Audio). Both are from 2004 and are almost certainly the cause of the problem here.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
Post Reply

Return to “Tech Support”