I tried to order Frozen Synapse from GamesGate but I tried to print the receipt and Firefox thought that would be a good time to lock up and become unresponsive. I loaded the order page back up but the order was flagged "pending." Fine all I have to do now is confirm the order. But it won't let me because it says it's a duplicate transaction.
What would you do? I thought my browser must have messed up the order somehow so I canceled it.
My mistake was then to try again. I didn't print to avoid problems but got the same result, a pending order and no download link. Fine. I can't get my product so I canceled that order too.
I should have checked my email because unbeknownst to me I had received email letting me know that my credit card was successfully charged for each order. yaaaaaaaaay!
The next morning I putz though the order process to see if I missed a step. I didn't enter any credit card info this time. I didn't see anything I might have missed. But oops that creates an order too. Canceled.
So I emailed GamersGate and submitted support forms about the problem wondering how they would want to handle the situation. I got a response.
I will check the orders with the payment partner. Seems that the orders are canceled from our side, so may be you got only temporary holds placed.
Sounds good to me. The orders are canceled, the credit card doesn't look like it will be charged. All is good.
Since that worked out so poorly I thought it was time to stick with the reliable Matrix Games. I placed my order for Frozen Synapse, got my download link, game installed. I be happy.
The next day I browse GamersGate to see what might be new and on sale. I look at my games list and I have Frozen Synapse. I look at my order history and one of my canceled orders is now confirmed. How did that happen? I sure as hell didn't do it. Better check my credit card. Sure enough 2 charges for Frozen Synapse got posted. I email and submit a support form requesting they leave my canceled orders canceled and remove Frozen Synapse from my game list because I already bought it elsewhere. I said fix it before Friday or I will dispute the charges with my credit card company.
What would the reasonable response be to that email? Let's block his account. Say what?!?!
Well it's just temporary because I guess some funny stuff is going on with my account and they want to make sure nothing else weird happens. They ask me "why do you say you don't want the game when you ordered it again" a day after I already bought it from Matrix? They changed my canceled order to a confirmed order and then claimed I placed it a day after.
I don't know how this is going to end. I've called my credit card company and filed the dispute. Luckily I'm a new customer with GamesGate and only have a handful of games there. But it goes to show you that when you piss off your digital distributor you could potentially lose your game library.
From now on I stick with Matrix.[&o]
Still, took some time on a weekend to carefully read all,
