So pissed off :-(

[JudgeDredd]

Came on holiday to Holland. No TV so thought I'd bring the laptop and at last get into GG:WitE....only to find when I got here that I did not have it installed since I rebuilt the machine!

Nevermind...I'll re-download...I have the order details. Erm-...no you won't - this was bought from Plimus. Nevermind - they have a Find Your Order bit...oh - but it wants the last 4 digits of the card used - and it was bought through Paypal. Nevermind...Plimus support as it is will be on it as soon as I let them know. Low and behold, 2 hours later I get a link....erm...but it doesn't work. It keeps erroring (through IE and GetRight). Nevermind - I'll let them know...aaaaahhhhh...another link...erm, broke and a message saying they are letting the vendor know.

I've already contact Matrix.

Oh well...I'm only really angry wiht me for not making sure it was installed!

[Josh]

Uhm, welcome to Holland then?
 
[:D]

[JudgeDredd]

I do intend to sight see Josh - Arnhem, Amsterdam canals, Anne Franks house - maybe Nijmegen too...and lots of cycling...but I wanted this game for the nights. I don't want you to think I was going to sit in my holiday home and do nothing.

[warspite1]

ORIGINAL: JudgeDredd

...but I wanted this game for the nights.....

Warspite1

I take it Mrs JD is not with you then [;)]

[ilovestrategy]

Ugh. I've already gone round and round with Plimus.

[Lützow]

Just visited findmyorders page und figured out that the "download again" option is a fake. That is simply not acceptable for todays standard anymore. I can list plenty of indie publishers operating professional webstores (with GOG being the most well-known).

Matrix should really put some more efforts into this concern. It's almost a year they're with Plimus now.

[Daniel Heath]

Hello

I have already sent you new links for War in the East and I Panzer Corp incase you wanted to play that.

Daniel

[Daniel Heath]

Hello

The order Digital River system can be a little bit of an issue but that why we have Help Desk. If you ordered anything since last November you should be able to go to My Order page found at http://www.matrixgames.com\support and be able to download right from there. Again if not you can use that same page to open a help Desk ticket.

Daniel

[ezzler]

Amsterdam. Stag party favourite. The Banana bar, museum of , erm..certain things. The live entertainment. Cafes and bars.
Stories that can never be told.

But when a mate visits with the missus, its always the same.

"How was it?"
"ohh..good..you know..relaxing"

pause.. then you ask..

"Anne franks house?"
"Oh yes..and the Rembrandt museum and the tulip fields.."

[junk2drive]

When my wife went there, the first place our friends took her was the red light district.

[bairdlander2]

ORIGINAL: Daniel Heath

Hello

The order Digital River system can be a little bit of an issue but that why we have Help Desk. If you ordered anything since last November you should be able to go to My Order page found at http://www.matrixgames.com\support and be able to download right from there. Again if not you can use that same page to open a help Desk ticket.

Daniel

What if its something you ordered 2 or 3 years ago.Thats where I have been having problems as I dont have the last 4 digits of the credit card I used as it was compromised and has been replaced.

[bairdlander2]

I dont understand why my registered serial numbers for my games is not good enough for a re download(which I paid extra for)[:@]

[Daniel Heath]

Hello

If your having a problem open a Help Desk ticket and I do my best to help. Ask not get not [:'(]

[jomni]

This happened to me recently. 
 
Why not just a page with links for redownloads tagged to your profile?  Actually we already have this when you login the Members Club under the My Orders section.  It is supposed to list all your games bought after Nov 2010.  But not all the games are there.  I only see one game.  Matrix needs to fix this.

[htuna]

It's still better than being at work Judge!!! [:)]

[JudgeDredd]

First off, I was really annoyed at myself. Plimus reacted very quickly and the download link? Well, I tried it about 30 minutes later and it worked just fine...so perhaps there was a problem with the shared public AP I was using. Thank you to Matrix and Plimus for your quick response.

Second, I don't get why I cannot download my games ANY time from my registered games folder....I know there is tech support, but at the end of the day having a link in the members area to games that I have bought would be much more convenient.

At the end of the day though - it was my fault and the old argument could easily be thrown in here that if I had bought a DVD from a store, then I wouldn't be able to go back a year later and say I'd lost my disk, can I have a copy. However, having said that, just because it doesn't happen in other instances or with other companies, it would be a nice feature for Matrix to offer their customers who have registered their games

I always remember buying a game with a registration card in it - and registered it only to find 0 benefits at all in doing so - is today any different? I see we get access to members area stuff for registered
games - but a nice download link would be a big plus.

Anyway - all's well and I've got my game and I went for a very nice long cycle round Wassenaar and will likely cycle down to Den Hague tomorrow morning. The weather has been rubbish (another reason why I was desperate to get the game installed) and I'm here with family - so no smoking, no drinking and no red light area...just plain good old fashioned family fun

And Josh, your fellow countrymen and women are very polite and friendly.

[Josh]

Thx Judge, I take that as a compliment from someone who's living in one of the most beautiful countries of the world. Not that I've seen them *all* but quite a lot, and Scotland is breathtaking. Besides, the whiskey and salmon is out-stand-ing!
And indeed this has to be one of the worst "summers" we had in many years, unfortunately for you.

[shenzhuzhubin]

happy

Coach Purses
 

Coach outlet


Coach Factory Outlet

[Hanal]

Reported..to be snared!

[sterckxe]

ORIGINAL: JudgeDredd
Came on holiday to Holland.

Yeah, I would be pissed off too if I had to spend my holiday in Holland <ducks> [:D]

Greetz,

Eddy Sterckx