Gonna have to stop buying Matrix games

[Twotribes]

Every Matrix title I have has the same problem. As I click to do things in the game it randomly shuts the game down and I lose everything I have done for that turn. I complained in ATG about it and was told it was not a known problem and no one knew what I was talking about. I have numerous titles from this company and it is the ONLY common link.

As I click to do things the screen flickers or for a moment reverts to the opening box for the game and eventually randomly just shuts the game down to the opening box if it hasn't been already turned off, that is another problem it randomly puts the box over the game screen but I can just shut that down from the box.

I am tired of starting over all the time.

[shunwick]

Ok. That is weird.

It might be an idea to list your computer specs and operating system. Have you tried running the games direct from the exe instead of using the Matrix launch menu box thingy?

Have you tried setting compatibility options on any of the games? Are there any other problems that manifest themselves eg sound problems? I think more information is required.

Best wishes,
Steve

[PipFromSlitherine]

If this is across multiple games from multiple devs then it does seem more like a system issue than something to do with the Matrix logo [:)].

I would suggest downloading a RAM-checker via google and check that you don't have a memory stick that has gone rogue.

Cheers

Pip

[Twotribes]

It does not happen on any other program game or otherwise.

[PipFromSlitherine]

That could easily be because of the memory etc that the specific games are using. Are the issues across multiple games and developers?

Cheers

Pip

[Erik Rutins]

Hi TwoTribes,

That is absolutely not an issue that is in any way common to our games, but it sounds like something on your system is causing a problem. I would look at your drivers, including things like mouse drivers, and at third party applications, especially anti-virus/security software first to try to see if anything there could be having problems.

If this is happening across multiple of our games, it's not a game-specific crash problem. It's definitely not something we've seen or had reported.

What are your system specs? When did you last reinstall your system?

Regards,

- Erik

[RangerX3X]

I am by no means a Matrix fanboy, however I have to ask:

1) How many Matrix games do you have?
2) Does your system exceed the minimum requirements for these games?
3) When is the last time that you defragged your PC or otherwise did some form of registry maintenance?
4) Have you trouble-shooted using Windows compatibility modes?
5) Do you routinely run AV, spyware and malware utilities?

It would be helpful to know some basic specs of your system and what specific games you are referring to other than just “all Matrix games I have” (which tells us nothing).

[Twotribes]

I have registered 27 games. One is a repeat so 26.

[bassani2011]

Hi Twotribes

Have you tried the suggestions from the users mentioned in this thread? Has it resolved your issue?

Kind Regards

Christian B

[Josh]

Are you saying that all of the 26 Matrix games suffer the same problem... and all other games don't?
It can't be that all Matrix games are faulty downloads, that can happen once or twice... not 26 times. Or have you by any chance recently re-downloaded them all, and say you didn't turn off you AV scanner... then it could be that all of your downloads are corrupted.
Or maybe you have them all installed on a SSD (solid state disk) .. dunno, just guessing here.

[shunwick]

ORIGINAL: Twotribes

I have registered 27 games. One is a repeat so 26.

Twotribes,

I am confused. According to your first post you said that in every Matrix game you have as you click to do something (at random intervals) the game crashes.

Now you say you have 26 Matrix games. I cannot believe that it has taken you 26 malfunctioning games to complain about it so I have to assume that this is a problem that has only just recently surfaced. Is this correct? Were these games running OK and then suddenly started exhibiting this behaviour?

Please, please, provide more information. People can only help you if they can understand what is going on.

Best wishes,
Steve

[RangerX3X]

In line with what shunwick supposes, if this is a recent issue (now impacting all, if only Matrix games) I am betting that the Microsoft libraries that some games require may have become corrupted.

I would start with the last game purchased and installed, uninstall and reinstall and see if that fixes the issue. Work backwards until you find the weakest link...

[Twotribes]

I suspected it was a mouse program I installed but I have since removed that program. And this has been going on for over a year now. I originally found it in ATG. And complained there and was told it was not a problem associated with the game. Since then I have tried other Matrix games and yes the same thing happens. First the Matrix load box appears and has to be turned off then eventually a random click ends the program Sometimes with a lot of in between time flickering screen. None of my none Matrix games has this occur. None of my Online games has this problem Though I can not minimize out in them. I ran several Dx Diag and found nothing, except for my bios all my drivers are the most up todate, Bios is from 2011.

I am 55 and not a wiz on computers used to make my son do all that, he never found anything and he is not available anymore.

[PipFromSlitherine]

The key point people are trying to make is that, with 27 games, there is no shared code or even language used to make the games. So there isn't any commonality between them.

The only thing I can suggest trying is to disable the launcher after the games start, as perhaps you are running low on memory or something like that. To do this just start the game normally, and then ALT+TAB out and close down the launcher window. Some games might even run correctly just by starting the game EXE directly and bypassing the launcher, but if you are not a wiz then just closing the launcher is probably the best approach [:)]

Cheers

Pip

[VPaulus]

DxDiag will only test DirectX installation. Some games don't even use it, they use for example OpenGL.
In the case of games published by Matrix, it depends on the developer. So not all Matrix games use the same system resources.

Do you remember what mouse it was? Did you installed any software related to that mouse?

[Twotribes]

Can't alt tab out if I do it shuts the game down. That is common with my online games as well. It was not a mouse program from a mouse I installed it was an add on program and stand alone.

[PipFromSlitherine]

It sounds 99.9% like a system issue. The fact that some games aren't affected is fairly common, depending upon the cause of the problem. Inability to ALT+TAB out of anything makes me think video driver issue, perhaps related to it's Windows desktop acceleration, but it's almost impossible to say.

Also, unfortunately, removing misbehaving apps (e.g. the mouse app you are talking about) doesn't always remove offending components. I would recommend a complete reinstall of Windows as the best way to fix the issue - but I recognise this is a major pain.

Cheers

Pip

[Kineas]

Try to create a new user on your operating system (Windows 7?), and start the games from the new desktop. If necessary reinstall some games. Maybe this simple trick solves your problem. Which sounds to me as a driver problem, maybe it's related to a faulty utility program (Sticky Keys, autoclickers etc.)

[Josh]

ORIGINAL: PipFromSlitherine

It sounds 99.9% like a system issue. The fact that some games aren't affected is fairly common, depending upon the cause of the problem. Inability to ALT+TAB out of anything makes me think video driver issue, perhaps related to it's Windows desktop acceleration, but it's almost impossible to say.

Also, unfortunately, removing misbehaving apps (e.g. the mouse app you are talking about) doesn't always remove offending components. I would recommend a complete reinstall of Windows as the best way to fix the issue - but I recognise this is a major pain.

Cheers

Pip

Unfortunately that is what I would suggest too... [:(] Totally wipe your harddisk clean, reinstall everything new... which is indeed a lot of work, like Pip says a *major* pain, lots of work. It's easy compared to the old DOS days but still can take hours to complete. Still it's better than not being able to play games at all.
That is why some folks go for game consoles... but then you wouldn't be able to play wargames at all.

[major.pain]

This reminds me of a problem i used to have with widows 7 trying to run old dos games.
It was related to my desktop background. Try setting your desktop to a plain background not a picture/design ect.

right click on desktop/properties/desktop/

If that does not work try booting in safe mode and then running the program/game, if the problem is no longer present you know it is a program/driver that is being loaded into windows later on during the system boot up and will have some where to work from to find the culprit.

I would then look at running "msconfig" and selecting the "startup" tab and unchecking all those boxes so these programs no longer start on boot up and again run the offending games to see if you still have an issue.

This step is simple to undo if you are unsure by just rechecking the boxes in "msconfig" and rebooting if you are concerened about it causing you any further problems.

Hope it helps.