my auto updater doesn't work after 1.09

Post bug reports and ask for game support here.

Moderator: Shannon V. OKeets

gravyhair
Posts: 167
Joined: Sat Mar 15, 2003 4:58 am

my auto updater doesn't work after 1.09

Post by gravyhair »

I get a runtime error when I try to run the auto-updater. This hasn't happened before. Help?
Wise Men Still Seek Him
User avatar
paulderynck
Posts: 8466
Joined: Sat Mar 24, 2007 5:27 pm
Location: Canada

RE: my auto updater doesn't work after 1.09

Post by paulderynck »

There's been a couple reports of this. Can you reload update.exe and update.dat from your CD to the World in Flames folder?
Paul
User avatar
Empire101
Posts: 1950
Joined: Tue May 20, 2008 2:25 pm
Location: Coruscant

RE: my auto updater doesn't work after 1.09

Post by Empire101 »

ORIGINAL: gravyhair

I get a runtime error when I try to run the auto-updater. This hasn't happened before. Help?

I've got the same problem [&:]
[font="Tahoma"]Our lives may be more boring than those who lived in apocalyptic times,
but being bored is greatly preferable to being prematurely dead because of some ideological fantasy.
[/font] - Michael Burleigh

gravyhair
Posts: 167
Joined: Sat Mar 15, 2003 4:58 am

RE: my auto updater doesn't work after 1.09

Post by gravyhair »

I used my CD to reinstall and everything is fine. Funky issue, though.
Wise Men Still Seek Him
User avatar
paulderynck
Posts: 8466
Joined: Sat Mar 24, 2007 5:27 pm
Location: Canada

RE: my auto updater doesn't work after 1.09

Post by paulderynck »

Did you have to reinstall everything or could you just install the two I mentioned?
Paul
User avatar
Empire101
Posts: 1950
Joined: Tue May 20, 2008 2:25 pm
Location: Coruscant

RE: my auto updater doesn't work after 1.09

Post by Empire101 »

ORIGINAL: paulderynck

Did you have to reinstall everything or could you just install the two I mentioned?


I uninstalled the game and then reinstalled it.

Then I applied 1.0.9 patch and the updater now works perfectly.[:)]
[font="Tahoma"]Our lives may be more boring than those who lived in apocalyptic times,
but being bored is greatly preferable to being prematurely dead because of some ideological fantasy.
[/font] - Michael Burleigh

User avatar
paulderynck
Posts: 8466
Joined: Sat Mar 24, 2007 5:27 pm
Location: Canada

RE: my auto updater doesn't work after 1.09

Post by paulderynck »

***IMPORTANT*** for all that may encounter this.

If you need to re-install, you'll want to first save any Screen Layouts and/or Map Views you built and any saved games you want to continue.
Paul
Kwll
Posts: 34
Joined: Tue Jun 06, 2000 8:00 am
Location: Hurricane, WV

RE: my auto updater doesn't work after 1.09

Post by Kwll »

For the 3rd time today I have uninstalled my WIF game, then reinstalled thinking that under 1.10 the issue would not exist. (The last two times I did this using the CD) However, I still can not use the auto updater, it keeps saying

"runtime error!" Program D:\Games\World in Flames\Update.exe Abnormal program termination.

Any ideas?
User avatar
paulderynck
Posts: 8466
Joined: Sat Mar 24, 2007 5:27 pm
Location: Canada

RE: my auto updater doesn't work after 1.09

Post by paulderynck »

Sorry, tapped out, I guess trying the Matrix help desk is about all that's left.
Paul
User avatar
Maucat
Posts: 18
Joined: Tue Mar 13, 2007 3:02 pm
Location: Rome, Italy

RE: my auto updater doesn't work after 1.09

Post by Maucat »

ORIGINAL: Kwll

For the 3rd time today I have uninstalled my WIF game, then reinstalled thinking that under 1.10 the issue would not exist. (The last two times I did this using the CD) However, I still can not use the auto updater, it keeps saying

"runtime error!" Program D:\Games\World in Flames\Update.exe Abnormal program termination.

Any ideas?

I've the same problem...
I played WIF since the first edition and now finally play the computer game !!!
User avatar
Dabrion
Posts: 740
Joined: Tue Nov 05, 2013 10:26 am
Location: Northpole

RE: my auto updater doesn't work after 1.09

Post by Dabrion »

Have you tried running it with super cow powers (rclick->start as administrator)?
"If we come to a minefield, our infantry attacks exactly as it were not there." ~ Georgy Zhukov
User avatar
AxelNL
Posts: 2389
Joined: Sat Sep 24, 2011 12:43 pm
Location: The Netherlands

RE: my auto updater doesn't work after 1.09

Post by AxelNL »

ORIGINAL: Dabrion

Have you tried running it with super cow powers (rclick->start as administrator)?

I get this now as well as of 1.1.1
This is a bug Matrix will have to fix themselves. Has nothing to do with the work of Steve.



Image
Attachments
2014_01_25.._Library.jpg
2014_01_25.._Library.jpg (19.28 KiB) Viewed 450 times
Rolle
Posts: 2
Joined: Fri Jul 01, 2005 10:18 pm

RE: my auto updater doesn't work after 1.09

Post by Rolle »

Same problem for me.
User avatar
Dabrion
Posts: 740
Joined: Tue Nov 05, 2013 10:26 am
Location: Northpole

RE: my auto updater doesn't work after 1.09

Post by Dabrion »

ORIGINAL: AxelNL

ORIGINAL: Dabrion

Have you tried running it with super cow powers (rclick->start as administrator)?

I get this now as well as of 1.1.1
This is a bug Matrix will have to fix themselves. Has nothing to do with the work of Steve.



Image

Thats the error you get when components of the MSVC libraries are missing or inaccessible. Matrix/Slitherine should check if they depend on "MS Visual C++ 2008", "MS Visual C++ 2008 SP1", or "MS Visual C++ 2010". And provide the correct redistributable package along. I have them all installed and no such problems.
"If we come to a minefield, our infantry attacks exactly as it were not there." ~ Georgy Zhukov
User avatar
AxelNL
Posts: 2389
Joined: Sat Sep 24, 2011 12:43 pm
Location: The Netherlands

RE: my auto updater doesn't work after 1.09

Post by AxelNL »

Based on that, and the fact that I am getting this problem for the first time upgrading from 1.1.0 to 1.1.1, whilst others have had this starting at 1.09, that the following theory could be true?

- Matrix has updated their Visual C++ libraries twice over the past weeks.
- First update affected customers who missed two of those libraries. That started at 1.09
- Second update affected cusomers who missed one of those libraries, starting at 1.1.1

I suppose one of the work-arounds is to manually install those libraries yourself until Matrix does something about this. Do you have a link which is used best in this case in case another customer hit by this wants to try it? Albeit that downloading the upgrade manually is probably the better route to take.

User avatar
Dabrion
Posts: 740
Joined: Tue Nov 05, 2013 10:26 am
Location: Northpole

RE: my auto updater doesn't work after 1.09

Post by Dabrion »

Could still be something else.. Installing the redistributables does not hurt though (make sure you get them from Microsoft websites or through Windows update).
"If we come to a minefield, our infantry attacks exactly as it were not there." ~ Georgy Zhukov
pzgndr
Posts: 3680
Joined: Thu Mar 18, 2004 12:51 am
Location: Delaware

RE: my auto updater doesn't work after 1.09

Post by pzgndr »

FWIW, I'm seeing this error trying to update to v1.1.1. I can update manually, but the auto update doesn't work. I reinstalled Visual C++ Redistributable and rebooted, just to see. Still getting error, so must be with game?
Attachments
Runtimeerror.jpg
Runtimeerror.jpg (64.93 KiB) Viewed 453 times
Bill Macon
Empires in Arms Developer
Strategic Command Developer
User avatar
Sabre21
Posts: 7877
Joined: Fri Apr 27, 2001 8:00 am
Location: on a mountain in Idaho

RE: my auto updater doesn't work after 1.09

Post by Sabre21 »

ORIGINAL: pzgndr

FWIW, I'm seeing this error trying to update to v1.1.1. I can update manually, but the auto update doesn't work. I reinstalled Visual C++ Redistributable and rebooted, just to see. Still getting error, so must be with game?

I'm having the same problem now too. I didn't with the last patch.
Image
User avatar
WarHunter
Posts: 1174
Joined: Sun Mar 21, 2004 6:27 pm

RE: my auto updater doesn't work after 1.09

Post by WarHunter »

My auto update went belly up when trying to use it. Forced to manually download. Never happened until this update.
Image
“We never felt like we were losing until we were actually dead.”
Marcus Luttrell
User avatar
BeastieDog
Posts: 96
Joined: Fri Dec 22, 2006 3:23 pm

RE: my auto updater doesn't work after 1.09

Post by BeastieDog »

ORIGINAL: AxelNL

ORIGINAL: Dabrion

Have you tried running it with super cow powers (rclick->start as administrator)?

I get this now as well as of 1.1.1
This is a bug Matrix will have to fix themselves. Has nothing to do with the work of Steve.



Image

Updater worked fine for me until 1.1.1. Now I also get this error. Manual download of the patch updated to 1.1.1 worked without a problem.


Dog
Post Reply

Return to “Tech Support”