Updated manual

[Dannyp19]

I hate to bring this up. But is there a updated manual in the works ? I'm starting to get lost with the rapid development of this fine sim/game.

[Tomcat84]

The devs are aware if the fact that all their improvements are overtaking the manual and I do believe they are working on a manual update. But of course they are keeping themselves very busy with sim updates so not sure what the eta is.

[tombo]

..the DEVs have added so many great updates/additions i think the manual revision is important now. I always seem to reference the build text now. Info being in one place would be great for a complex game like this. Check WiTE supplement manual approach..it shows changes in red. Very helpful.

cheers.

[Werewolf13]

It would be appropriate to hear from the Devs themselves.

[Rudd]

Maybe should be community led project, for now, using the info from the build posts, like Tomcat said, we know the devs are busy

[ComDev]

I'm sure you guys would write a manual that is better than the dev's [8D]

[Werewolf13]

ORIGINAL: emsoy

I'm sure you guys would write a manual that is better than the dev's [8D]

Maybe...

But as much as I hate to say it - A $79 piece of software should have a professional level manual written by the software experts and the experts are the developers.

[Dimitris]

ORIGINAL: Werewolf1326

ORIGINAL: emsoy

I'm sure you guys would write a manual that is better than the dev's [8D]

Maybe...

But as much as I hate to say it - A $79 piece of software should have a professional level manual written by the software experts and the experts are the developers.

Command includes a 142-page manual (incl. a printer-friendly version available on this forum) which comprehensively explains how to use the program in its v1.00 version.

(To clarify: The manual describes _how_ to use the program to do X. Explaining _why_ to do X (e.g. why a jammer can blind a fire-control radar) is mostly out of the scope of the manual and is the province of "Strategy Guide"-style documentation, something that the dev team may do in the future but is under no obligation of providing. There are a million books, websites and other resources out there on modern air and naval ops & tech stuff. Pick one.)

The issue of post-v1.00 additions/changes documentation has been acknowledged by the developers and a comprehensive "Manual Addendum" section is currently being prepared. As an interim measure, we have included a "welcome, please read this first" thread for first-time users, chock-full of links to tutorials, videos, update release notes etc.

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And since the tactic of dropping a "For [the price I paid] this game should have [my pet peeve]" line apparently never gets old, I will say this (to everyone, not specifically you): Go ahead and compare our _total package_ with anything from Microsoft, Adobe or any other company that charges you to use their software. If you don't think we measure up, feel free to request a refund from our publisher. We are in the middle of a thousand things at once, and trying to sting us into giving priority to your request is not the best way to show your support.

Thank you.

[Werewolf13]

And since the tactic of dropping a "For [the price I paid] this game should have [my pet peeve]" line apparently never gets old, I will say this (to everyone, not specifically you): Go ahead and compare our _total package_ with anything from Microsoft, Adobe or any other company that charges you to use their software. If you don't think we measure up, feel free to request a refund from our publisher. Trying to sting us into giving priority to your request will NOT get you anywhere and doing this repeatedly is a great way to ensure your request (and future ones) ends up on the far end of the queue.

Sunburn's mailbox is full - so I've got no choice but to post this here. Fanbois go nuts!

Ya know what? $79 is up there in the top .2% of prices demanded for entertainment software. I know of only 3 that are the same or higher and 2 of 'em are Matrix products (one - WIP-AE is worth every penny and World in Flames is working real, real hard to get there). And though I am fully aware that price and value don't often go together one expects out the gate that it should. CMNAO doesn't make the grade.

SO!

Who do I ask for my refund? Really? Who?

Because - I've tried for a while to like CMNAO and work within its limitations. Really - I have but with the exception of the data base it comes with it hasn't lived up to the hype.

Because all I can see that I received for my $79 was a big data base, a scenario editor with limited function that can't hold a candle to Harpoon's editor (and that includes Harpoon Classic which is what almost 20 years old) and editors in games like Dangerous Waters, Sub Command, Fleet Command, Falcon 4, Steelbeasts, Combat Mission, TOAW (all versions) and even <cough> DCS World. In addition it is the only game installed on my PC out of over 90 that I can count on to freeze up at least once a session.

So seriously - who do I ask for a refund? As soon as I get it CMNAO will go straight into the trash bin where it belongs.

OH! And you seriously want to compare CMNAO and what it provides to what the products from MS or Adobe provide? Seriously - you think you guys measure up to Microsoft - the software company that literally changed the world of computing or Adobe who set the standard for computer document handling. Man! That is the epitomy of arrogance.

[ComDev]

Thank you for sharing you opinion with us.

[mikmykWS]

If you want a refund you can go to Matrix etc. Let me know if you run into any trouble with it.

We do appreciate the input and understand that not everybody will like our game.

Mike

[thewood1]

I got a big manual with mine. The devs didn't have to do any updates other than fixes. Would this knucklehead prefer that the devs do no more add on features until the manual is updated. Let's put that on the poll see how petty and shortsighted customers really are.

[thewood1]

And let's see if this is just blustering...take a snapshot of the refund and post so we can if you follow through.

[thewood1]

My suggestion for the devs is to roll back all additional features into a special update that only has fixes from 1.00 features in it. That people upset about the manual will have one aligned with the version they bought. The rest of us can keep getting updates. The people who want a perfectly aligned manual will now have exactly what they paid for.

Frankly, I will never reference the manual again. The most helpful thing would just be to organize the change logs into slightly more detailed categories.

[goodwoodrw]

Is Werewolf playing the same game I've been playing for the past 12 months?

[thewood1]

btw, the official 1.03 release lists and describes all the significant additions. I would suggest any really struggling with understanding the new features added in builds stop installing them and stick to official releases.

[Werewolf13]

ORIGINAL: thewood1

And let's see if this is just blustering...take a snapshot of the refund and post so we can if you follow through.

hardly Bluster. The ticket has been turned in. We'll see if they grant a refund.

We have received your issue and we will work on it as soon as possible.


Please note, you can update your support issues at the following URL:
http://www.matrixgames.com/support/issues.asp

To check the status of your issue, please visit the folowing URL:
http://www.matrixgames.com/support/issue.asp?idXXXXX

[thewood1]

Awesome...see you later.

[navwarcol]

I really wanted to say that mine, on a very "middle" system, has never crashed once, and I actually play giant scenarios even.... I can get some where it runs slowly, but those are my own thing, because of just seeing how much of the world I can model into one scenario lol... but not one crash yet, in ... over 500 times of cranking this baby up..

[Grackle]

Werewolf,



In my opinion. this is the most accurate and realistic modern naval simulation yet (and likely ever to be produced). It has no peer. I have 27 years of experience in naval warfare (retired USN CAPT) and I doubt you will find anyone of equal experience who would disagree. This game is far more stable than it was on release (and it was more stable than H2 or H1 on delivery) It it has much more additional, free content than one would expect in a game life cycle for any game. It gets more updates in a week than H3 ANW would get in a year. The team is always pushing the limits to make it better (and this introduces new issues in any complex game). New bugs come and get crushed, and the game constantly improves. I have never seen a development team this dedicated- ever.

I have watched for many years the hard work and the long-suffering dedication of the developers. Not everyone can appreciate this game. This game requires a significant investment of intellectual and temporal capital, and is not for everyone. Given the demands of daily life, I cannot dedicate the time to it I would like. If its not for you, that's great - you are probably one of those folks it is NOT aimed at. It is a niche game. However, if you really want to understand modern air or naval warfare, this is your only choice as a simulation. It's head and shoulders above the rest. In my opinion, any other modern naval game is a waste of your precious time. This game can give you understanding of current issues in the South and East China Seas, Crimea and Syria. It can trace the development of modern naval warfare since the Second World War. I think CMANO is the gold standard in realism and customer service. Each person is entitled to their view, but I have never seen a better product or better support and wanted to add a balancing viewpoint.

Mark