Updater not working

[fearlessdylan]

Hi,

The updater has not been working for me (after following the instructions listed in the updater fix thread stickied to tech support).

I am currently running version 1.0.0 (fresh install).

The updater tells me there is a new version available (v1215) but hangs when finished downloading (tried several times over a 48 period). Firewalls and anti-virus have been deactivated as per thread instructions.


Thank you,

Dylan

Running windows 8.1 (on surface pro 3)

Actually, the updater doesn't exactly "hang" (it hangs only for a few moments), but then displays this message:

Error:
Unable to download file.
An error occured when downloading information from the server.

Attached the update log.

[paulderynck]

It does sound like an anti-virus problem. Could there be one still running?

[fearlessdylan]

can't tell that one is,i disabled the only one i'm aware of and nothing else reported through my task manager or services.

if you're saying that the result i reported is particular to anti-virus (only and always) then i'll take your word and see if i can dig up what's going on on my end.

i registered for the public beta though which seems like the best way to stay current.

thank you,
dylan

[stuart3]

I get this as a general problem with Matrix's games if I try to update from a game's launch screen. I have never seen it as a major issue as downloading the update from the forum has always worked for me.

[paulderynck]

That's a good alternative. For me, the only time the updater didn't work from the launch screen is about 7 months ago when there was a widespread problem with it.