Please Help

[Itlnprd1]

Code: Select all

Code: Select all

Just bought the game and downloaded it along with the hot fix, I start it up and I go to choose a scenario but there are none (scenarios) any tips?

Phil

[zakblood]

did you install as admin and run as admin?

if yes, then support would need a report to check

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post as it's a Txt file which is then permitted to attach to the forum.

[Itlnprd1]

Thank you I have the test results but I do not know how to attache it Tony post

[zakblood]

just edit your last post and attach

[Itlnprd1]

Got it , sorry for the trouble but I just uploaded it to my original post.

[zakblood]

Parallels Virtual Platform
Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
Processor: Intel(R) Core(TM) i7-4980HQ CPU @ 2.80GHz (2 CPUs), ~2.8GHz
Memory: 2048MB RAM
Available OS Memory: 2048MB RAM
Sound Tab 1: The file prl_sound.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.

Card name: Parallels Display Adapter (WDDM)
Display Memory: 512 MB
Dedicated Memory: 256 MB
Shared Memory: 256 MB
Current Mode: 2560 x 1440 (32 bit) (60Hz)
Monitor Name: Generic Non-PnP Monitor
Monitor Model: Parallels Vu
Monitor Id: PRL5000
Native Mode: 1024 x 768(p) (60.096Hz)

Description: Speakers (Parallels Audio Controller)
Driver Attributes: Beta Debug

seems your running a beta version of a emulator for windows, so a Mac O/S, of which i for one have no idea, from the report,

you have no GPU so integrated, with not enough ram, but only thing i can suggest is open a support ticket and see if they say you even meet the min requirements for the game etc, as it's a windows based game, so bootcamp maybe a better option than a beta product of Parallels imo i'm sorry to say, but not sure either, so best advice is a tech support ticket, good luck

double checked, not a mac product

OS
Windows 7 SP1+Windows 7 SP1, Windows 8.1, Windows 10

Video
Graphics card with DX10 (shader model 4.0) capabilities

CPU
SSE2 instruction set support

Hard Disk Space
414 MB

Game Play Screen Resolution
1366x768 or higher

Editor Screen Resolution
1920x1080 or higher

if the report doesn't meet the minimum requirement, then there's not alot anyone here can do to alter that, or support it, but first advice is best,

open and ticket and ask to be sure, i don't do mac support as i know nothing about them

[Itlnprd1]

Yes I was thinking that myself, I am configuring boot cam as I speak, thank you for your help and suggestions.

[zakblood]

boot camp, a later version will be or should be the better option, good luck, but it's something i know much about either

[Toby42]

So the game doesn't support an integrated graphics card?

[AlvaroSousa]

It should what is the PC specs and OS

[Toby42]

ORIGINAL: Alvaro Sousa

It should what is the PC specs and OS

Machine name: DESKTOP-90KA17J
Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: 510-p020
BIOS: F.39 (type: UEFI)
Processor: Intel(R) Core(TM) i5-6400T CPU @ 2.20GHz (4 CPUs), ~2.2GHz
Memory: 8192MB RAM
Available OS Memory: 8050MB RAM
Page File: 5105MB used, 5170MB available
DirectX Version: DirectX 12

If this will work you'll have made a sale!

[gwgardner]

ORIGINAL: Toby42

So the game doesn't support an integrated graphics card?

I run it on an integrated graphics card.

[AlvaroSousa]

There is zero reason why it shouldn't run. It isn't a graphically intense 3d game.

[Itlnprd1]

Thank you Sir, Boot Camp worked perfectly (I really hated to use a PC) but now it works and you can tell the rest Boot Camp it is!

[VPaulus]

Boot Camp is the best way to run PC games on a Mac.

[zakblood]

ORIGINAL: Itlnprd1

Thank you Sir, Boot Camp worked perfectly (I really hated to use a PC) but now it works and you can tell the rest Boot Camp it is!

glad your sorted and can carry on with enjoying the game