Servers Down?

Moderator: Hubert Cater

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Sovyetsky
Posts: 25
Joined: Thu May 28, 2020 1:15 am

Servers Down?

Post by Sovyetsky »

Trying to finish my turn on PBEM against my brother for the third time now. It kept giving me PBEM server communication error then exiting the game. Before uploading this time I'm trying to just save to see if it will connect, still no luck. Are the server's down right now or does anyone know what could be going on?
Epekepe
Posts: 98
Joined: Tue Mar 24, 2020 1:44 pm

RE: Servers Down?

Post by Epekepe »

Yes, same for me. Sorry Helsingor, I tried 2 times to play my turn. Have to do third later. Luckily there was no surprises in this turn, so I will do the same things.
LordNytram
Posts: 15
Joined: Wed Sep 23, 2020 7:44 am

RE: Servers Down?

Post by LordNytram »

Server seems down for me to at the moment. I can download and play but whether saving mid turn or on end of turn I get communication error-5.
Anyone else have this at the moment?
LordNytram
Posts: 15
Joined: Wed Sep 23, 2020 7:44 am

RE: Servers Down?

Post by LordNytram »

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Hubert Cater
Posts: 5999
Joined: Mon Jul 22, 2013 11:42 am
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RE: Servers Down?

Post by Hubert Cater »

Sorry to hear about the trouble everyone, sounds like the server is down and contacting Slitherine support is probably the best option to let them know of the issue.
Epekepe
Posts: 98
Joined: Tue Mar 24, 2020 1:44 pm

RE: Servers Down?

Post by Epekepe »

For some reason I couldn't log in to the Slitherine support page. Could someone please send them a message?
Sovyetsky
Posts: 25
Joined: Thu May 28, 2020 1:15 am

RE: Servers Down?

Post by Sovyetsky »

I did send an email to the support team
Sovyetsky
Posts: 25
Joined: Thu May 28, 2020 1:15 am

RE: Servers Down?

Post by Sovyetsky »

I was able to connect to the server's and upload my turn just now.
ThunderLizard11
Posts: 852
Joined: Wed Feb 28, 2018 9:36 pm

RE: Servers Down?

Post by ThunderLizard11 »

ORIGINAL: Sovyetsky

I was able to connect to the server's and upload my turn just now.
Same here
Epekepe
Posts: 98
Joined: Tue Mar 24, 2020 1:44 pm

RE: Servers Down?

Post by Epekepe »

PBEM server communication error, again. I can download and play but saving mid turn or on end of turn I get communication error.
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Hubert Cater
Posts: 5999
Joined: Mon Jul 22, 2013 11:42 am
Contact:

RE: Servers Down?

Post by Hubert Cater »

Sorry to hear about the trouble and if it is still not working please contact Matrix support directly as they will be the only ones that can fix/adjust the issue.
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