No refund police

[PeteS]

I will not purchase any items from this site. I have just purchased War in the Pacific. It is jumpy, unplayable. I have gotten no help to rectify my problem. I have been informed that no refunds are made by this site. This is unbelievable that you would not refund on a defective product. I will not purchase from you again. Thank you.

[zakblood]

99% of games / companies / developers use the same policy, sorry to hear your not happy, but it seems your not a war gamers as plenty of very satified customers who have bought and still play what is a epic game in it's class, happy new year and sorry to see you go

[PeteS]

Steam has a refund policy. So I don't know where you come up with the 99% nonsense. The fact that you don't refund a defective product is unacceptable. I will not purchase from you.

[Mobeer]

Sorry to hear you are having trouble. There is some good advice here:
https://www.matrixgames.com/forums/tm.asp?m=3908083

Plus I would recommend running in a Window, not Full Screen, when using Windows 10.

[PeteS]

Not a wargamer? What are you babbling about?

[zakblood]

thanks Mobeer for the tips and support link

hardly any game here doesn't work on windows 10, 8 or previous versions of windows, with up to date drivers and a bit of knowleadge, all of us can enjoy good war games

good look PeteS, hope it works in the end and your can get it working, if not, ask in there, many players will offer tips and advice and try to help.

[PeteS]

I updated the game, it made things worse. I have added the -deepcolor setup. It doesn't help. I have not had to do any of this work for any game I have ever purchased. The no refund policy here is unacceptable. Thanks

[RangerJoe]

ORIGINAL: PeteS

Steam has a refund policy. So I don't know where you come up with the 99% nonsense. The fact that you don't refund a defective product is unacceptable. I will not purchase from you.

Crybaby, read the information about how to run the game.

I and many others have no problem running the game that you mentioned using Windows 10. If you would have read the threads about installing the game, followed the advise given, then you should have no problem running the game in Windows 10. Remember that you have to be smarter than what you are working with.

[PeteS]

So I just received an email from a rangerjoe, his help was to call me a crybaby because I complained about the no refund policy. This is also unacceptable. I have done all of the things advised to try, none has worked. The site mods have only insulted my intelligence and called me a crybaby. When I purchase something and it can't be made to work and no refund is available, then I feel like I have been robbed. On top of that I get insulted by your people.

[PeteS]

Up yours!

[PeteS]

Who is this rangerjoe and where does he get off insulting me. Someone should look into this. Thanks

[zakblood]

windows 10 is like every other version of windows, just better and faster and is without any other comment needed, the best gaming platform there is, one of the reasons it's used in the Xbox.

there many tweaks and settings that can be needed or used to get certain games from running, with advice offered, so far nearly everyone has got a given game working on it, apart from a odd few who have and refused to not use cartain 3rd party apps and programs working in the background which stop or alter or even interfear with how a given game works,

installing as admin, gives 99% of most 3rd party apps and programs the correct permisions to run
running as admin then also lets games and programs use the correct parts of the O/S when and if needed.

without using these 2 most basic of steps, some apps and programs will or could have some issue and are what causing most problems with a given app or program, nothing to do with the app or program it self, so not a bug or bad code etc or gaming error, just a plain and simple permissions issue caused by a incorrect use of the O/S in use.

most use a pc as a platform to do everything on and only start to know how it works with time and use, it's not until something that doesn't work how you think it should that you gain knowleadge to understand that most of the time it's user error or lack of knowleage, and no i'm not saying it's your fault it doesn't work, just lack of knowledge which i;'m sorry to say isn't your fault when all you wish to do is play it, not learn how the pc and O/S works, so sorry for your fustrations, your not the first and won't be the last, when i said your not a war gamer, i meant most war gamers know quite a bit more about the pc and the workings of the O/S as they need to overcome more than a few huddles with war games than most let say FPS players, it's the nature of the beast, and when i say good luck, most don't need it and once followed, morr often than not most guides work well and so does the given game, i've wrote 30 / 40 plus here for most of them

[zakblood]

no site mod has called you a cry baby, just a member who offered help, yes comments are harsh and somewhat uncalled for, but sites is a tight community and doesn't like it when new members come and say something doesn't work when everyone else says otherwise and then offers support to try and help and fix it for you

[PeteS]

When you say that hardly any games don't work, then you are admitting that some don't. And you will not refund when this happens? That is robbery.

[zakblood]

sorry i didn't make it clear, if a game states clearly in the forum that it doesn't work on a given O/S, then if you buy and careless, your out of luck, there are a few games that won't work with windows 10 and are clearly stated as such in the forums

https://www.matrixgames.com/forums/tm.asp?m=3924215

numbers 4

and when they say it doesn't work, everyone has tried and failed to get a working solution and none so far have found one that worked for everyone, so marked and not compatible

[PeteS]

I have never had to do all this to play a game. I posted to this and just got insulted. I am used to steam, they will refund, and I have not had any problems with there games. I asked for help, I got insulted. I said that the no refund policy is a bad policy, I got insulted. No thanks.

[ThomasJay]

Steam and GOG both offer refunds, and GOGs games are drm free. Considering their market share, the 99% comment was clearly pulled from a posterior orifice.
I purchased a game here over the Christmas sale that I had to go into safe mode to install. Checking the forums I see others have bought it before and after me who also had to use safe mode to install. So no, it wasn't just my new laptop, and no that is not a fully win 10 compatible game as shown in the sticky list. Had I bought it on Steam or GOG I would have refunded immediately and purchased something else.

Short of a refund policy, I think the store product page should give a clear warning if anything is required of the user to get a game to install or run properly beyond clicking
the install and play icons.

[zakblood]

sorry to hear of your trouble, i've been a member of steam since 2003/04

had more than my fair share of gaming issues, same as millions on there, over time it's got better, but with a date base of 21 million concurrent users, it's had more than enough time, resources and changes and builds to grow and develop to what it is now, on almost every game released, there are plenty of people each and every day that can't get a given game to work, lets pick the top 1 game there atm, and check there support forums shall well?

997,643 it's Counter-Strike: Global Offensive

CS:GO - Competitive Cooldowns and Bans 2943131, with a high 70+% being end user errors causing the issue, ban or cool down, so add this to the daily player base and it seems most players at one stage or another has been cut off, kicked out and or banned without any real reason or own fault for user errors, with the other 30% being cheaters or one sort or another or going against the rules etc etc

so good you have had no steam errors, your lucky, plenty can't say the same thing, that's why the steam forums are full of support and bug reporting forum sections for almost every game on there.

[PeteS]

Thank you ThomasJay, You are the only one to respond with at least some respect. I have spent money here, and I deserve that at least. You might teach some of these others about how to speak to people. I have tried many of the fixes that have been suggested. I will try more. It seems I have no choice but to try even more, or I am just out the money. As far as Rangerjoe, he isn't a mod I guess, but he ought to shut his mouth, he is making you all look like a bunch of jack asses. Thank you

[PeteS]

By the way zak, rangerjoe did not offer to help. He just shot his mouth off.