Game fails on load

[hansatuofd]

So I can run the launcher but when I start the game either from launcher or direct from app it briefly shows a window that is all white and then that closes/disappears, no error message.

I've checked Windows Media, setting is correct.
I've follow the compatability instruction you provide in thread 'If the game crashes on launch PLEASE READ THIS'.
Finally, I've note that my display settings recommend 150%, I've tried at both 100% and 150%

The failure is always the same, a window appears that is all white that then disappears, no error message.

[Erik Rutins]

Can you post a DxDiag please?

[hansatuofd]

Here is my dxdiag file

[Erik Rutins]

Thanks, just to be clear from your initial post, you did manually try changing your system DPI as well to 100% and no change?

[hansatuofd]

My computer actually shows 150% as recommended, ... but I've tried both.

[Erik Rutins]

Please try to disable all background programs in case these are interfering with the normal running of the game.

You can do this by running msconfig and disabling all non-windows start-up programs and services.
Then once you have disabled all non-Microsoft services, please run the game and see if the issue persists.

If it does not, please then reopen msconfig and reenable those services, one by one, until you find the program causing the problem.

A tutorial on how to do this can be found below:
https://eu.battle.net/support/en/article/23848

[hansatuofd]

Disable all I could (see attached). The white window hangs longer, sometimes reports "not responding" at the top but still just disappears eventually.

[Erik Rutins]

Ok, let's try this once:

1. Uninstall WITE2
2. Delete the installer you downloaded, re-download a fresh copy from the Members Area / My Page on our site.
3. Reinstall WITE2.
4. Before launching the game, re-check the settings for the exe per this thread: https://www.matrixgames.com/forums/tm.asp?m=4987629

[Erik Rutins]

Did you install the game on your C or G drive? Your G seems to be an external drive with FAT32 which could potentially cause issues in some cases.

[hansatuofd]

Game is installed in c:\matrix. G is a google drive file stream and is not used by the game ... FYI, WitE and WitPAE both ran OK on this laptop.

[VPaulus]

Open the game installation folder and find a file named "WarInTheEast2.exe". Right Click over that file and select "Properties" from the drop down menu.
Click in the button named "Change high DPI settings".
Tick off all the boxes there.
Click on "OK".
Click "Apply" and "OK" again.

[hansatuofd]

All buttons off, no change. still a white window, displays briefly then disappears.

[Erik Rutins]

I'm a bit baffled at this point to be honest. I've asked our support and the dev team for further advice on what to try.

[Erik Rutins]

Ok, a couple more questions:

1. Have you tried temporarily disabling any anti-virus/security software? I assume that would have been covered above, but just in case it's somehow intercepting the game. We've seen some truly weird issues due to this type of software in the past.

2. If you check your Windows Event Viewer, is anything relating to WITE2 listed in the Application logs? If you're not sure how to do this:

Step 1. Type Event Viewer in the Windows 10 search box. Then right click the best match Event Viewer and choose Run as Administrator.
Step 2. Click on Windows Logs, then Application and look for red exclamation point icon error logs that reference the WarintheEast2.exe application.
Step 3. If you find any, please post the info in the details here.

[hansatuofd]

Have to research to see if I can disable Antivirus ...

But there are a bunch of errors in event log, I've attached one, note the errors are all 1000 but the details vary, I could provide a few more if it helps.

[Helpless]

Can you check if you got a crash dump file name WarInTheEast2.exe.<number>.dmp in C:\Users\<your username>\AppData\Local\CrashDumps ?

[hansatuofd]

There are a bunch of crash dumps.

The files are 101MB so they are too large (also first had to change .dmp to .txt to get the interface to accept it ... that's when it told me it's too large.

[Erik Rutins]

If you can zip them up they should be much smaller, perhaps small enough to attach here. If not, you can e-mail them to me at erikr@matrixgames.com or put them up in wetransfer.com (it's free) and share a link to the download here.

[Helpless]

Yes, it is too large for the forum, although zipping can make it way smaller.

You can try to upload last dump to the free filesharing service, ex https://wetransfer.com/, and provide a link. Thanks!

[hansatuofd]

Zip worked, here is one of the crash dumps.

...Ooh, and thanks for all your help on this.