This game crashes alot
Moderator: MOD_DW2
- imperialWorldX
- Posts: 52
- Joined: Thu Mar 10, 2022 3:00 pm
- Location: Canada
This game crashes alot
Even while sitting in the middle of minimum and recommended specs, this game still crashes, i have no lag, combat works fine and i can start off decently enough and get a good economy, i have perfect memory and RAM needed, but after 5 years even less or so, it will randomly freeze and then crash. it happens with every game. hopefully a fix or patch is in the works
The Emperor's Peace will be maintained.


Re: This game crashes alot
There will be an DW2 1.0.1.6 Hotfix update soon. Hopefully that brings more stability to your game.
It is better to live your own destiny imperfectly, than to live somebody else's life with perfection.
- imperialWorldX
- Posts: 52
- Joined: Thu Mar 10, 2022 3:00 pm
- Location: Canada
Re: This game crashes alot
hopefully, i shouldnt have to spend $500+ in computer upgrades just play this game, when games like total war 2 at max graphics , or stellaris or any other high performance game runs smooth as hell on my system. this game doesnt even have that good of graphics yet it acts like an epileptic lmfao. i just think its poorly optimized is all.
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- Erik Rutins
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Re: This game crashes alot
Are there any crash logs in the /data/logs sub-folder of your installation?
Is there any pattern to what you are doing when the crashes happen?
Is there any pattern to what you are doing when the crashes happen?
Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
- imperialWorldX
- Posts: 52
- Joined: Thu Mar 10, 2022 3:00 pm
- Location: Canada
Re: This game crashes alot
after maybe 2-3 years, zooming out will cause a freeze, then a crash. i get no errors. just dump to desktop.
The Emperor's Peace will be maintained.


Re: This game crashes alot
Here is a couple for your info Erik
- Attachments
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- DW2_CrashDump 10-03-2022 23-13-22.txt
- (2.85 KiB) Downloaded 13 times
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- DW2_CrashDump 10-03-2022 23-06-02.txt
- (2.85 KiB) Downloaded 12 times
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- DW2_CrashDump 10-03-2022 21-40-49.txt
- (2.85 KiB) Downloaded 19 times
- Erik Rutins
- Posts: 39650
- Joined: Tue Mar 28, 2000 4:00 pm
- Location: Vermont, USA
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Re: This game crashes alot
It's always when zooming out to the galaxy?imperialWorldX wrote: Fri Mar 11, 2022 3:24 pm after maybe 2-3 years, zooming out will cause a freeze, then a crash. i get no errors. just dump to desktop.
Could you check the Windows Event Viewer and look at the Application Logs to see what they think is causing the crash in DW2 when that happens?
Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
- Erik Rutins
- Posts: 39650
- Joined: Tue Mar 28, 2000 4:00 pm
- Location: Vermont, USA
- Contact:
Re: This game crashes alot
Thanks, these all point to the same issue, which is related to GPU detection and the GPU drivers sometimes trying to put the GPU in a lower performance mode or switch to an integrated GPU while DW2 is running.
We are working to fix these issues.
The update today may help with this, the work-arounds in the pinned threads may also help.
Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
- imperialWorldX
- Posts: 52
- Joined: Thu Mar 10, 2022 3:00 pm
- Location: Canada
Re: This game crashes alot
how would i do that ? and how would i get a crash dump to show you ?
The Emperor's Peace will be maintained.


Re: This game crashes alot
I applied the settings/display/graphics and manually introduced the DW2 there.
That eased the pain and improved the visuals but frankly I had similar problems after some time when my ship seemed to be in a strange place in space when I zoomed out I got nothing but empty space (and ship disappeared). tried to click on other ships to get to that identified location but same problem occurred over again. So I had to quit. Just for info.
In any case, these things happen after release all the time.
You have prepared a wonderful game for us and I am sure you will figure out the problems in no time.
That eased the pain and improved the visuals but frankly I had similar problems after some time when my ship seemed to be in a strange place in space when I zoomed out I got nothing but empty space (and ship disappeared). tried to click on other ships to get to that identified location but same problem occurred over again. So I had to quit. Just for info.
In any case, these things happen after release all the time.
You have prepared a wonderful game for us and I am sure you will figure out the problems in no time.
- imperialWorldX
- Posts: 52
- Joined: Thu Mar 10, 2022 3:00 pm
- Location: Canada
Re: This game crashes alot
Im not gonna start it up again until the patch rolls out, that way when i start it up and if its still crashes every 10 minutes il still be under the 4 hour mark and be able to refund it.
The Emperor's Peace will be maintained.


Re: This game crashes alot
@steam :imperialWorldX wrote: Fri Mar 11, 2022 3:30 pm how would i do that ? and how would i get a crash dump to show you ?
right click distant worlds 2/manage/browse local files then data/logs
upload the files there to here.
- imperialWorldX
- Posts: 52
- Joined: Thu Mar 10, 2022 3:00 pm
- Location: Canada
Re: This game crashes alot
yeah that folder is empty, as expected.
The Emperor's Peace will be maintained.


Re: This game crashes alot
I don't know what "as expected" means but crashes do locate there, I uploaded my files from there.
interesting that yours are not !
interesting that yours are not !
- imperialWorldX
- Posts: 52
- Joined: Thu Mar 10, 2022 3:00 pm
- Location: Canada
Re: This game crashes alot
well thats what i ment earlier by no error logs or anything, i just get dumped to desktop, and any errors that should be here arnt. 

The Emperor's Peace will be maintained.


Re: This game crashes alot
buddy, I also got dumped back to the desktop but have crash reports at the file I have mentioned.
anyway, hope the upcoming patch solves your issues.
anyway, hope the upcoming patch solves your issues.
- imperialWorldX
- Posts: 52
- Joined: Thu Mar 10, 2022 3:00 pm
- Location: Canada
Re: This game crashes alot
well i dont, i dont know what else to tell you bud.
The Emperor's Peace will be maintained.


- Erik Rutins
- Posts: 39650
- Joined: Tue Mar 28, 2000 4:00 pm
- Location: Vermont, USA
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Re: This game crashes alot
There are two different issues being discussed here. Enricoix, I hope the update will help in your case. If not we are continuing to work on the issues that I sure are causing the crash on your system and we will have a more comprehensive fix soon.
imperialWorldX, I'm trying to find out what's going on with DW2 on your system and that's why I was asking about Windows Event Viewer since DW2 is generating no crash logs for you.
You can access that like this:
https://support.ipconfigure.com/hc/en-u ... ation-Logs
You don't need to send me the log, just go through it and see if you can find at the times that DW2 crashed an entry with some information there. Paste that information into a post here and we'll have a starting point for figuring this out.
imperialWorldX, I'm trying to find out what's going on with DW2 on your system and that's why I was asking about Windows Event Viewer since DW2 is generating no crash logs for you.
You can access that like this:
https://support.ipconfigure.com/hc/en-u ... ation-Logs
You don't need to send me the log, just go through it and see if you can find at the times that DW2 crashed an entry with some information there. Paste that information into a post here and we'll have a starting point for figuring this out.
Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/
Freedom is not Free.
- imperialWorldX
- Posts: 52
- Joined: Thu Mar 10, 2022 3:00 pm
- Location: Canada
Re: This game crashes alot
+ System
- Provider
[ Name] .NET Runtime
- EventID 1026
[ Qualifiers] 0
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2022-03-11T02:22:07.6852166Z
EventRecordID 16200
Correlation
- Execution
[ ProcessID] 0
[ ThreadID] 0
Channel Application
Computer DESKTOP-R16JH0R
Security
- EventData
Application: DistantWorlds2.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException at SharpDX.Direct3D11.Device.CreateTexture2D(SharpDX.Direct3D11.Texture2DDescription ByRef, SharpDX.DataBox[], SharpDX.Direct3D11.Texture2D) at Xenko.Graphics.Texture.InitializeFromImpl(Xenko.Graphics.DataBox[]) at Xenko.Graphics.Texture.InitializeFrom(Xenko.Graphics.Texture, Xenko.Graphics.TextureDescription, Xenko.Graphics.TextureViewDescription, Xenko.Graphics.DataBox[]) at Xenko.Graphics.Texture.New(Xenko.Graphics.GraphicsDevice, Xenko.Graphics.TextureDescription, Xenko.Graphics.TextureViewDescription, Xenko.Graphics.DataBox[]) at Xenko.Streaming.StreamingTexture.StreamingTask(Int32) at System.Threading.Tasks.Task.Execute() at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.Tasks.Task.ExecuteWithThreadLocal(System.Threading.Tasks.Task ByRef) at System.Threading.Tasks.Task.ExecuteEntry(Boolean) at System.Threading.ThreadPoolWorkQueue.Dispatch()
- Provider
[ Name] .NET Runtime
- EventID 1026
[ Qualifiers] 0
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2022-03-11T02:22:07.6852166Z
EventRecordID 16200
Correlation
- Execution
[ ProcessID] 0
[ ThreadID] 0
Channel Application
Computer DESKTOP-R16JH0R
Security
- EventData
Application: DistantWorlds2.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException at SharpDX.Direct3D11.Device.CreateTexture2D(SharpDX.Direct3D11.Texture2DDescription ByRef, SharpDX.DataBox[], SharpDX.Direct3D11.Texture2D) at Xenko.Graphics.Texture.InitializeFromImpl(Xenko.Graphics.DataBox[]) at Xenko.Graphics.Texture.InitializeFrom(Xenko.Graphics.Texture, Xenko.Graphics.TextureDescription, Xenko.Graphics.TextureViewDescription, Xenko.Graphics.DataBox[]) at Xenko.Graphics.Texture.New(Xenko.Graphics.GraphicsDevice, Xenko.Graphics.TextureDescription, Xenko.Graphics.TextureViewDescription, Xenko.Graphics.DataBox[]) at Xenko.Streaming.StreamingTexture.StreamingTask(Int32) at System.Threading.Tasks.Task.Execute() at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.Tasks.Task.ExecuteWithThreadLocal(System.Threading.Tasks.Task ByRef) at System.Threading.Tasks.Task.ExecuteEntry(Boolean) at System.Threading.ThreadPoolWorkQueue.Dispatch()
The Emperor's Peace will be maintained.


- imperialWorldX
- Posts: 52
- Joined: Thu Mar 10, 2022 3:00 pm
- Location: Canada
Re: This game crashes alot
and every other crash is identical to this one
The Emperor's Peace will be maintained.

