New Update Issue

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DWReese
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New Update Issue

Post by DWReese »

I installed the new update with no problem. When I start a scenario you will see the Intro screen. After making your selection, and hitting enter, the screen is just blank. That happens for EVERY scenario. Nothing works.
DWReese
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Location: Miami, Florida

Re: New Update Issue

Post by DWReese »

The World Map is not visible for any scenario. The Unit screen and the Message screen work, but the World is missing. In fact, the World is not seen when the program first comes on.
DWReese
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Location: Miami, Florida

Re: New Update Issue

Post by DWReese »

I switched back to 1328.8 and everything works as it did before....i.e. the World Map is visible.

Please let me know when it is fixed so that I can go back to the new update.
humi
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Location: Finland

Re: New Update Issue

Post by humi »

I am having same problem with latest version 1.06.1328.9.

Upper area shows no GPU which might indicate that the game doesn't recognize my graphics card?

GPU: Nvidia GTX 1080, drivers 537.17 (released 2023-08-22)

I saw this from changelog:
TWEAK: Upon startup, the program attempts to select for use the first AMD or NVIDIA GPU that
is available. This _should_ fix the tendency of Windows to assign the sub-par integrated-GPU to
Command (because it thinks it's a low-GPU-power desktop application).
Dunno whether this tweak is the root cause for this problem but I have integrated-GPU disabled from the BIOS. I think is the default behaviour for Asus motherboards when external GPU is present?

Tried to run it with and without administrator rights.
User's machine
Thread's culture : fi-FI
Installed culture : en-US
Available virtual memory : 140732388,1Mo
Available RAM : 47750,6Mo
Total virtual memory : 140737488,2Mo
Total RAM : 68447,6Mo
OS name : Microsoft Windows 11 Pro
OS platform : Win32NT
OS version : 6.2.9200.0
>>Not running as administrator ! <<

Successfully loaded Sim Configuration.
Discovering DPI
DPI_scale = 0
DPI registry setting, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\FontDPI\LogPixels:96.
Showing splash screen.
Loading splash image
Splash image loaded
Client.Initalize
Initialization started.
Starting initializing Sim Core.
Successfully started database scan.
Loaded terrain grids (BGD).
Successfully created Sim World.
Done initializing Sim Core.
Successfully initialized Sim Core.
Successfully switched to High Performance power plan.
Successfully loaded Lua UI Handlers.
Successfully created new game.
Successfully set database hash value.
Successfully completed Set Current Scenario.
Successfully initialized Lua.
Successfully cached map symbols.
Successfully created new scenario.
Initialization completed.
Wait for terrain to load.
Terrain loaded.
Starting loading MainForm.
Configured MainForm working area
License: Command full version
Configured range ring colors
Loaded Reference Points Color, Plotted Course and Waypoint Color
Done loading MainForm.
Calling MainForm_Shown.
Populated CanalList.
Added World Window panel.
Built database list.
Preparing Wold Window.
Preparing Wold Window done.
Prepared Wold Window.
Calling MainForm_Shown: Show window.
Closed splash screen.
Showed Start Game window.
Finished MainForm_Shown.
DXNTRACE-INIT: Initializing DX11 renderer.
DXNTRACE-INIT: Initialized DX11 renderer.
oran42
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Re: New Update Issue

Post by oran42 »

DWReese wrote: Wed Aug 30, 2023 5:31 pm The World Map is not visible for any scenario. The Unit screen and the Message screen work, but the World is missing. In fact, the World is not seen when the program first comes on.
DWReese, thank you for this report. Can you please upload a dxdiag and, if you can locate the last exception log for 1328.9, that as well?

To find exception logs, look in the Logs subdirectory in the Command installation (if you installed with Steam, this should be the "steamapps\common\Command - Modern Operations\Logs" directory inside the Steam installation directory, which is usually "C:\Program Files (x86)\Steam").

To get a dxdiag report, select the Start menu in Windows, type dxdiag, run it, then select Save All Information.
oran42
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Re: New Update Issue

Post by oran42 »

humi wrote: Wed Aug 30, 2023 6:18 pm I am having same problem with latest version 1.06.1328.9.

Upper area shows no GPU which might indicate that the game doesn't recognize my graphics card?
humi, thank you for your report. Can you please attach a screenshot of what you seeing where the upper area shows no GPU? Also, would it be possible for you to upload a dxdiag? Additionally, if it is too much trouble, would it be possible for you to enable the integrated GPU in BIOS and see if that changes the behavior at all?

To get a dxdiag report, select the Start menu in Windows, type dxdiag, run it, then select Save All Information.
DWReese
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Location: Miami, Florida

Re: New Update Issue

Post by DWReese »

My situation occurred from the download (not stream) and install via the zip file. I have since reloaded 1328.8, and I have played a game using that, so I don't believe that that file would be available any longer, would it? If I could still have something available, please let me know what I need to do to get it for you.
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blu3s
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Re: New Update Issue

Post by blu3s »

Hi DWReese, the exception log file should be in CmoFolderInstalation/Logs. (Unless you changed it during installation the cmo folder is under C:/Program files x86)

The file name indicates the day of that particular exception log, so the one with yesterday's date should contain 1328.9. Nothing happens if you change versions.

Let me know if you need further assistance.

Thank you
DWReese
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Location: Miami, Florida

Re: New Update Issue

Post by DWReese »

I'm not sure if this is what you want or not. I BELIEVE that this is it, but I'm not sure. Prior to this I was using 1328.8. I ran the new install, and tried to open up a scenario. I tried at least three times, so this is likely what is represented below, but I'm not sure. After this failed and the orld Screen was not visible, I reinstalled 1328.8 back on top of 1328.9. Everything works as before with 1328.8.

--------------- Starting new GUI-client session - 8/30/2023 12:44:24 PM -----------------

User's machine
Machine's name : MAIN
Thread's culture : en-US
Installed culture : en-US
Available virtual memory : 140736736.3Mo
Available RAM : 8304.8Mo
Total virtual memory : 140737488.2Mo
Total RAM : 12797.8Mo
OS name : Microsoft Windows 8.1
OS platform : Win32NT
OS version : 6.2.9200.0
>>Running as administrator. <<


--------------- Starting new GUI-client session - 8/30/2023 12:56:04 PM -----------------

User's machine
Machine's name : MAIN
Thread's culture : en-US
Installed culture : en-US
Available virtual memory : 140736736.3Mo
Available RAM : 8332.6Mo
Total virtual memory : 140737488.2Mo
Total RAM : 12797.8Mo
OS name : Microsoft Windows 8.1
OS platform : Win32NT
OS version : 6.2.9200.0
>>Running as administrator. <<


--------------- Starting new GUI-client session - 8/30/2023 1:36:10 PM -----------------

User's machine
Machine's name : MAIN
Thread's culture : en-US
Installed culture : en-US
Available virtual memory : 140736787Mo
Available RAM : 8047.4Mo
Total virtual memory : 140737488.2Mo
Total RAM : 12797.8Mo
OS name : Microsoft Windows 8.1
OS platform : Win32NT
OS version : 6.2.9200.0
>>Running as administrator. <<
ExceptionLog_2023_08_30.txt
(2.1 KiB) Downloaded 10 times
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blu3s
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Re: New Update Issue

Post by blu3s »

Thank you, to get the dx log file, select the start menu in Windows, type dxdiag, run it, then select Save All Information

#Logged 0015291
DWReese
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Location: Miami, Florida

Re: New Update Issue

Post by DWReese »

I believe that this is what you want:
DxDiag.txt
(70.99 KiB) Downloaded 22 times
humi
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Location: Finland

Re: New Update Issue

Post by humi »

oran42 wrote: Wed Aug 30, 2023 8:43 pm humi, thank you for your report. Can you please attach a screenshot of what you seeing where the upper area shows no GPU? Also, would it be possible for you to upload a dxdiag? Additionally, if it is too much trouble, would it be possible for you to enable the integrated GPU in BIOS and see if that changes the behavior at all?

To get a dxdiag report, select the Start menu in Windows, type dxdiag, run it, then select Save All Information.
I have attached dxdiag report and screenshots to this post.

As seen from the screenshot, the white text area on top of the black map screen and below the top toolbar has empty "GPU:" field which indicated that it might not properly recognize my graphics card. I did further testing and seems that sometimes it manages to render the map screen with my GPU name listed correctly and sometimes not. Like if it gets stuck after few frames and wont update the map screen anymore. This can be seen by resizing the window and it just resizes the map screen like an image without re-rendering it (see cmo_screenshot_resize.jpg).

Everything works fine when I downgrade the game to version 1307.19 and previous steam version also worked fine before this 1328.9 update.
Attachments
cmo_screenshot_resized.jpg
cmo_screenshot_resized.jpg (34.54 KiB) Viewed 933 times
cmo_screenshot.jpg
cmo_screenshot.jpg (57.7 KiB) Viewed 933 times
DxDiag.txt
(103.85 KiB) Downloaded 13 times
Dimitris
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Re: New Update Issue

Post by Dimitris »

Win 8 is no longer supported. CMO v1.06+ requires Win10+.

See the revised minimum hardware & OS requirements here, as example: https://www.matrixgames.com/game/comman ... operations (Section "Requirements")
humi
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Location: Finland

Re: New Update Issue

Post by humi »

Tried to disconnect my second monitor as hinted in another thread but it didn't work. I have also disabled all overlays and my antivirus software but these steps didn't help either.

I managed to randomly get it working once by restarting the game over twenty times while trying these different combinations to see what might cause this problem. Restarted it again to see whether this actually fixed the problem but the problem occurred again.
DWReese
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Re: New Update Issue

Post by DWReese »

Win 8 is no longer supported. CMO v1.06+ requires Win10+.

Thanks for the info.

Since 1328.8 appeared to be functioning using Win8.1 before THIS UPGRADE, and upgrading to Win10 is not an option right now, would you suggest that I stay with 1328.8, or going back down to the last version of 1.05 in order to continue playing? Or, does that even matter?
DWReese
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Location: Miami, Florida

Re: New Update Issue

Post by DWReese »

BTW, perhaps this can be of some help.

My screen, using Win8.1, looks exactly like the image that Humi posted, and he is using Win11.

So, whatever is causing the World to vanish, is causing the same issue for both of us.

Therefore, whatever Win Version is being used doesn't seem to be related to this issue.
DWReese
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Location: Miami, Florida

Re: New Update Issue

Post by DWReese »

I don't know if you are actually looking into to this, but I do believe that I now know WHY the WORLD screen was never present:

When you first start up the game, the game will present you a screen asking you to select a scenario. For the first two to three seconds after the select scenario screen is first present, the WORLD SCREEN is NOT. The background is WHITE, as was depicted in the screen shot. The WORLD screen appears about two to three seconds later.

If you are too quick, and if you select the scenario BEFORE the WORLD screen appears, the program apparently loses its mind, and the WORLD screen will never appear. If you wait for two to three seconds, then the WORLD screen will appear, and then you can select the scenario, everything works as it should.

I am informing you of this in an effort to save you some time and effort, in the event that you are actually still involved in looking into this (which I doubt based on the lack of further discussion or response).
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blu3s
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Re: New Update Issue

Post by blu3s »

Hi DWReese

It is a problem that, unfortunately, we have not been able to replicate on our side and with the logs provided there does not seem to be enough information.

We have added some more debug traces to be able to better understand the problem, they will be available in the next release.

I'm glad you were able to find a workaround
humi
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Location: Finland

Re: New Update Issue

Post by humi »

Hi,

I don't have this problem anymore after switching to a new graphics card. It could be that the older one had something wrong with it, and only seen in CMO, or this switch changed something within Windows.
thewood1
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Re: New Update Issue

Post by thewood1 »

I suspect its a driver isssue. But not sure how newer drivers behave on orphaned OSs like Win8.
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