Matrix tech support

Numdydar: Posts: 3281; Joined: Fri Feb 13, 2004 9:56 pm

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Post by Numdydar » Tue Mar 18, 2025 12:33 am

Is anyone alive over there? I have contacted them several times about a MP issue with a PBEM game and have gone a week without any action or response. Is there anything else I can do as submitting tickets does not seem to do anything.

BillRunacre: Posts: 6516; Joined: Mon Jul 22, 2013 2:57 pm; Contact:
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Re: Matrix tech support

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Post by BillRunacre » Tue Mar 18, 2025 12:13 pm

Have you received acknowledgements of your ticket being submitted?

Also checked your spam just in case?

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Numdydar: Posts: 3281; Joined: Fri Feb 13, 2004 9:56 pm

Re: Matrix tech support

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Post by Numdydar » Tue Mar 18, 2025 2:51 pm

I got confirmation of the ticket submission, but that is it so far. I just want a turn in a MP WaW rolled back to the start of the Axis turn and nothing but crickets. I looked at the tickets on My Page under support and no replies from anyone. I even have a ticket number 2025031210000193 and it says it is still open.

Numdydar: Posts: 3281; Joined: Fri Feb 13, 2004 9:56 pm

Re: Matrix tech support

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Post by Numdydar » Wed Mar 19, 2025 1:55 pm

I finally heard back and all is good now. Apparently, someone's vacation messed things up for a bit.

Just wanted all to know that support did take care on my issue.