[FIXED]1825.11 - Ongoing CTD issues

[kahta]

I am unable to launch CMO at all. I have attached my exception log and .ini file. I am available on discord all day today if anyone from tech dev team wants to walk through testing out possible fixes. I've already done a full clean install and all the usual suspects; checked drivers, updated everything on my system, etc.

[kahta]

Here are my system specs

Edition Windows 10 Enterprise LTSC
Version 21H2
Installed on ‎11/‎11/‎2023
OS Build 19044.7058


Device Name DESKTOP-94UUT59
Processor 13th Gen Intel(R) Core(TM) i7-13700KF 3.40 GHz
Installed RAM 64.0 GB (63.8 GB usable)
Storage 932 GB SSD PNY CS2140 1TB SSD, 954 GB SSD APS-SL3N-1T, 932 GB SSD WD_BLACK SN770 1TB, 119 GB SSD THNSN5128GPU7 TOSHIBA, 477 GB SSD KINGSTON OM8PCP3512F-AI1, 466 GB HDD ST500LT012-1DG142, 932 GB HDD ST1000LM010-9YH146
Graphics Card Radeon RX 580 Series (8 GB)
System Type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

[blu3s]

Can you check Event Viewer log? We have fixed some issues on CMO startup that will be in the next release

[kahta]

Can you check Event Viewer log? We have fixed some issues on CMO startup that will be in the next release

Sure, where is that in the directory?

[Nikel]

Can you check Event Viewer log? We have fixed some issues on CMO startup that will be in the next release

Sure, where is that in the directory?

It is explained in this video.

https://www.youtube.com/watch?v=ajKtASzBgr0

[blu3s]

It's windows Event Viewer,

type event viewer in start menu, then go to Windows Logs > Applications. There might be some errors when you try to open Command and it CTD.

[kahta]

There are no events in the event view related to CMO.

[Nikel]

Post the Dxdiag file, perhaps there is something there.

https://forums.matrixgames.com/viewtopi ... 5#p4802055

[kahta]

Here we go.

[Nikel]

Is it a crash to desktop after starting or will it not even start?

It is strange there is nothing in the Event viewer. On the right, in actions there is a Find button, you may click on it and search for Command.exe


In the Dxdiagfile, there is a Command error. According to the AI it may be related with the memory.

Have you restarted the computer recently'

[kahta]

Is it a crash to desktop after starting or will it not even start?

It is strange there is nothing in the Event viewer. On the right, in actions there is a Find button, you may click on it and search for Command.exe


In the Dxdiagfile, there is a Command error. According to the AI it may be related with the memory.

Have you restarted the computer recently'

It is a CTD once the game fully loads and I click on the scenario briefing.

[Nikel]

What scenario? Any?


Perhaps it is related with webview2, try reinstalling/updating.

https://developer.microsoft.com/en-gb/m ... orm=MA13LH

[kahta]

What scenario? Any?


Perhaps it is related with webview2, try reinstalling/updating.

https://developer.microsoft.com/en-gb/m ... orm=MA13LH

Thanks, I just reinstalled webview 2 and that didn't help.

It is happening with every scenario but it does not happen when I create a new scenario.

[blu3s]

What's the path command is installed?

If it is in C:\Program Files or Program Filex(x86), can you try moving it to something like C:\Matrix Games\Command - Modern Operations?

[kahta]

What's the path command is installed?

If it is in C:\Program Files or Program Filex(x86), can you try moving it to something like C:\Matrix Games\Command - Modern Operations?

I have the Steam version.

I think I figured out the issue- I think there was a conflict in the cache somewhere. Now that I deleted absolutely everything and did a complete reinstall it is working perfectly.