Crash to Desktop During Combat

Post bug reports and ask for tech support here.

Moderators: wdolson, Don Bowen, mogami

rawink
Posts: 179
Joined: Mon Apr 29, 2002 11:32 pm
Location: Tallahassee, FL
Contact:

Crash to Desktop During Combat

Post by rawink »

Ok, when i load scenario "War in the Pacfic" aka the BIG ONE!

the Jap's get first move.. the units do their thing.. some recon aircraft do their thing..

but at the FIRST air attack the game crashes to desktop .. I turned off animations.. same deal.

I have the DD version

I am running Win XP SP2RC directX 9.c

Dell GX260 2.6Ghz 512MB RAM

Audigy 2 Sound Blaster
Nvidia ti-4200 128MB vid
Robert
Fly, die.. rinse and repeat
User avatar
Erik Rutins
Posts: 39652
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: Crash to Desktop During Combat

Post by Erik Rutins »

Robert,

Did this happen as a sound was being played? Please try to see if it happens again - based on your specs, I gather sound drivers are updated?

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
User avatar
Mr.Frag
Posts: 11195
Joined: Wed Dec 18, 2002 5:00 pm
Location: Purgatory

RE: Crash to Desktop During Combat

Post by Mr.Frag »

Audigy 2 Sound Blaster

What driver version? I have an Aud/2 as well and am crash free.
rawink
Posts: 179
Joined: Mon Apr 29, 2002 11:32 pm
Location: Tallahassee, FL
Contact:

RE: Crash to Desktop During Combat

Post by rawink »

5.12.00001

but it's from 2003!!!

let me check this out and update if need be .. then get back to you
Robert
Fly, die.. rinse and repeat
rawink
Posts: 179
Joined: Mon Apr 29, 2002 11:32 pm
Location: Tallahassee, FL
Contact:

RE: Crash to Desktop During Combat

Post by rawink »

a new one was release march 04.. am DL now.. will report back
Robert
Fly, die.. rinse and repeat
rawink
Posts: 179
Joined: Mon Apr 29, 2002 11:32 pm
Location: Tallahassee, FL
Contact:

RE: Crash to Desktop During Combat

Post by rawink »

updated driver to newest..

Crash

set DX setting to basic accelration for sound..

Crash

for what it's worth I can hear the aircraft diving sound effect fine. It plays for the recon flights without issue.. it's only when an opposing aircraft comes up that it crashes.
Robert
Fly, die.. rinse and repeat
User avatar
Mr.Frag
Posts: 11195
Joined: Wed Dec 18, 2002 5:00 pm
Location: Purgatory

RE: Crash to Desktop During Combat

Post by Mr.Frag »

That sucks ... something to be said for building your own machine ...

Rename your sound directory until the 2by3 guys figure it out. Should get you running.
rawink
Posts: 179
Joined: Mon Apr 29, 2002 11:32 pm
Location: Tallahassee, FL
Contact:

RE: Crash to Desktop During Combat

Post by rawink »

renamed directory , it worked.

this machine was free from work. I upgraded the video and sound of course..

:) Will install on my notebook later, it doesnt have SD sound.
Robert
Fly, die.. rinse and repeat
User avatar
Erik Rutins
Posts: 39652
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: Crash to Desktop During Combat

Post by Erik Rutins »

Robert,

Good to hear, we'll get this worked out so you can hear sound again. When you have some free time (if ever again ;-), could you post a DXDiag file from your machine here for us? Thanks.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
Dabo
Posts: 53
Joined: Tue May 25, 2004 4:42 pm

RE: Crash to Desktop During Combat

Post by Dabo »

I've got the same problem,
Renaming the Sound folder fixes the problem

Win 2k SP4 DirectX 9.b
Athlon XP 2100+
512 MB RAM
Nvidia Geforce4 MX 440
C-Media CMI8738/C3DX (integrated on the MB)
User avatar
Mr.Frag
Posts: 11195
Joined: Wed Dec 18, 2002 5:00 pm
Location: Purgatory

RE: Crash to Desktop During Combat

Post by Mr.Frag »

See instructions pinned at the top for producing DXDIAG dump for the developers.
Dabo
Posts: 53
Joined: Tue May 25, 2004 4:42 pm

RE: Crash to Desktop During Combat

Post by Dabo »

can I attach the file or should I cut&paste it?
User avatar
Mr.Frag
Posts: 11195
Joined: Wed Dec 18, 2002 5:00 pm
Location: Purgatory

RE: Crash to Desktop During Combat

Post by Mr.Frag »

can I attach the file or should I cut&paste it?

Email the file to support@matrixgames.com with a note that it is for the WitP sound crash. I'm sure they'll get it into 2by3's hands.
Dabo
Posts: 53
Joined: Tue May 25, 2004 4:42 pm

RE: Crash to Desktop During Combat

Post by Dabo »

thanks
User avatar
Grotius
Posts: 5842
Joined: Fri Oct 18, 2002 5:34 pm
Location: The Imperial Palace.

RE: Crash to Desktop During Combat

Post by Grotius »

I'm also having the sound trouble. I'll try updating drivers and if that doesn't work, I'll rename the sound file and e-mail dxdiag to the support address Mr. Frag mentioned.
Image
User avatar
Germ29
Posts: 34
Joined: Mon Nov 03, 2003 9:34 pm
Location: Hanau Germany

RE: Crash to Desktop During Combat

Post by Germ29 »

Hello, having the same problem. Tried all scenarios, and game crashes rifgt at AAA fire. Air recon ok. Saw a torpedo attack, it ran ok. Dog fights ran all the way through but when it ends as soon as aaa fire comes it crashes.
I checked my drivers all were up to date except sound it now is and still crashes.
My system:
HP pent4 2.53ghz, 512ram,DX9.0b, realtek audio drv 5.10.0.5620

Going to try nosound name change.
I did rundxdiag and checked sound, it all passed. I need to redoit to send in.
hope this helps[:)]
User avatar
Germ29
Posts: 34
Joined: Mon Nov 03, 2003 9:34 pm
Location: Hanau Germany

RE: Crash to Desktop During Combat

Post by Germ29 »

renaming sound to nosound worked. I will make DX report soon. The game looks awesome. Thanks guys.
mjk428
Posts: 872
Joined: Sat Jun 15, 2002 3:29 am
Location: Western USA

RE: Crash to Desktop During Combat

Post by mjk428 »

Same as the above.

Workaround seems to work OK.

Sent my DxDiag.txt to support@matrixgames.com.
User avatar
Arnir
Posts: 482
Joined: Fri Oct 11, 2002 11:07 pm
Location: Alberta. In Texas.

RE: Crash to Desktop During Combat

Post by Arnir »

I'm in the same boat as above. (Posted in a different thread).

Workaround works. Sent my dxdiag info in.

To make it more amusing, my good desktop CTDs and my old laptop works fine. [&:][:D]
Viking67
Posts: 607
Joined: Wed May 05, 2004 5:45 pm

RE: Crash to Desktop During Combat

Post by Viking67 »

Same - almost identical Dell machine as rawink
Killer B
Post Reply

Return to “Tech Support”