No Order Number

[Odin]

Hello, just payed the money for WITP via bank transfer.

But now i´ve a problem: The órder information does not include my order number, so i´m unable to track my order....can someone help me what to do?

www.findmyorder wants my order number and password, i have no oder number;

Or email-adress and last 5 numbers of my credit card, useless because the i didn´t used it for paying.

Please help[:)]

[Erik Rutins]

Odin,

Please e-mail us at support@matrixgames.com and we'll try to get this sorted out. Thanks.

Regards,

- Erik

[Odin]

Done[:D]

Along with a copy of my order information.

Thank you.[8D]

[Marc von Martial]

I forwarded this to Digital River.

[Odin]

Thank you![:)]

[Odin]

Nothing yet....still waiting[>:]

[UKS Scorpion]

I have the same problem, ordered and payed by bank transfer last friday from germany in the EU Store. Until now no confirmation e-mail...

[Odin]

Nuja....warum sollte auch einmal was glattgehen.[8D]

Ich geh total kaputt, die zocken hier und ich muss zuschaun[:(]

[UKS Scorpion]

Ich spiele auf dem einen Rechner UV und auf dem anderen gucke ich abwechselnd ins Forum und meinen E-Mail Briefkasten.

Auf die Art ist es erträglich...[:(]

[Odin]

Ja...aber so langsam tuts echt weh[;)]

[Erik Rutins]

Odin,

Have you heard from Digital River yet? Thanks.

Regards,

- Erik

[Odin]

Hi Erik,

No, nothing yet..maybe they´re very busy.

Money was out on Monday already.

Now i could only wait, thanks for your help![:)]

[Odin]

Still...nothing

[Marc von Martial]

I have reminded Digital Rivers support once again of this.

[Odin]

Thanks....i hope i will be happy at weekend.[&o]

[UKS Scorpion]

same problem, same hope.

[Odin]

Ha! I received emails, they found it and now iam awaiting my download instructions!!
[:D][:D]
Thanks everyone!

[Erik Rutins]

UKS Scorpion,

ORIGINAL: UKS Scorpion
same problem, same hope.

Did you also e-mail us at support@matrixgames.com with your info? Just want to make sure you're being taken care of. Thanks.

Regards,

- Erik

[UKS Scorpion]

No, i have mailed the problem to the support of Digital River some hours ago. I received an automated answer that does not solve the problem, but in the order details were errors ( no customer name, no password, date of order wrong ( showed 19-NOV-97 )). I have "reply"ed that to them.
Until now i have no answer.

I have send the mail to support@matrixgames.com.

[UKS Scorpion]

Erik,
i have received the confirmation mail. The download was no problem.
After installation i got the 772 error, the patch resolved this problem.
All seems good now![:D]

Thank you!