Problems starting the game?

[Copper]

Edit from Erik: If you are experiencing this, please try the Managed DirectX installation about ten posts down in this thread.

After the game is downloaded and installed i go to play it, and when I click play it just says Application has generated an exception that could not be handled. Click OK to terminate the application. Click CANCEL TO DEBUG the application. Yet, Cancel doesnt work, what am I doing wrong?

[petdoc]

Im getting the same error as you. I think someone screwed up at DR or Matrix

[CamelCity]

Same here.

Hey Matrix! Here's the error:

[petdoc]

Thats the one, thanks for posting the shot. Unfortunately I suspect that this may not get looked at till tomorrow am. Oh well, need to be all rested to watch 24 tonight anyway.

[Erik Rutins]

Hi everyone,

Are you sure you let it run the DirectX setup (said Yes) so that it would install Managed DirectX as required? If you have any doubts, go to the /redist sub-folder and double click on the mdxredist.msi file. Let me know if that helps.

Regards,

- Erik

[Erik Rutins]

Anyone having these problems, please post your Operating System and version and ideally a DxDiag file please.

Regards,

- Erik

[Erik Rutins]

Let me know if the work-around above (installing the .msi file manually) solves the problem for those that are having it. Also, please post the .log file from your /Log sub-directory if you are experiencing this. Thanks agian, sorry for the inconvenience. We'll definitely have whatever the problem is worked out tomorrow.

Regards,

- Erik

[TheWombat_matrixforum]

Same problem, no dice on manually working that file.
XP SP2 5.1 Build 2600


DXDIAG file attached.


4/25/2005 11:51:14 PM: ******************** New Game *******************
4/25/2005 11:51:14 PM: Current Directory: C:\Matrix Games\Julius Caesar
4/25/2005 11:51:14 PM: OS Version: Microsoft Windows NT 5.1.2600.0
4/25/2005 11:51:14 PM: CodeBase: file:///C:/Matrix Games/Julius Caesar/TSJC.exe
4/25/2005 11:51:14 PM: Assembly Name: TSJC, Version=1.0.0.17380, Culture=neutral, PublicKeyToken=null
4/25/2005 11:51:23 PM: ******************** New Game *******************
4/25/2005 11:51:23 PM: Current Directory: C:\Matrix Games\Julius Caesar
4/25/2005 11:51:23 PM: OS Version: Microsoft Windows NT 5.1.2600.0
4/25/2005 11:51:23 PM: CodeBase: file:///C:/Matrix Games/Julius Caesar/TSJC.exe
4/25/2005 11:51:23 PM: Assembly Name: TSJC, Version=1.0.0.17380, Culture=neutral, PublicKeyToken=null
4/25/2005 11:54:09 PM: ******************** New Game *******************
4/25/2005 11:54:09 PM: Current Directory: C:\Matrix Games\Julius Caesar
4/25/2005 11:54:09 PM: OS Version: Microsoft Windows NT 5.1.2600.0
4/25/2005 11:54:09 PM: CodeBase: file:///C:/Matrix Games/Julius Caesar/TSJC.exe
4/25/2005 11:54:09 PM: Assembly Name: TSJC, Version=1.0.0.17380, Culture=neutral, PublicKeyToken=null
4/25/2005 11:56:12 PM: ******************** New Game *******************
4/25/2005 11:56:12 PM: Current Directory: C:\Matrix Games\Julius Caesar
4/25/2005 11:56:12 PM: OS Version: Microsoft Windows NT 5.1.2600.0
4/25/2005 11:56:12 PM: CodeBase: file:///C:/Matrix Games/Julius Caesar/TSJC.exe
4/25/2005 11:56:12 PM: Assembly Name: TSJC, Version=1.0.0.17380, Culture=neutral, PublicKeyToken=null

[GreenDestiny]

I click on both files in the /redist sub-folder the mddxredist says preparing to install but nothing happens I waited for around five minutes and the InstMsiA says Error Wrong OS or OS version for application



Edit post: because it was an eye sore

[Erik Rutins]

Ok, researching what could be going on here...

[Erik Rutins]

If you're experiencing this problem and have a bit of time, please try this and let me know if it makes a difference for you:

1. Go to http://www.microsoft.com/downloads/sear ... egoryid=10
2. Click on the DirectX 9.0c Redistributable for Software Developers and go through the process to download it
3. Run it to extract the files to a directory of your choice.
4. Within that directory, create a shortcut that points to dxsetup.exe and gives it this additional parameter (on the Target line of the shortcut): /installmanageddx (so the target line should read something like "dxsetup.exe" /installmanageddx)
5. Double click on the shortcut, let it execute and let me know if that resolves the problem. If so, something went very, very wrong (at least on some installations) with the setup within the installer (which does exactly what I've described, just automatically from the included DirectX files rather than forcing you to do it) since we tested it.

Thanks in advance for anyone that can go through this for me and report the results. I apologize for all the steps, but I can't duplicate the problem here so I need your help to narrow this down.

Regards,

- Erik

[Erik Rutins]

A second option for users to try is the attached alternate exe which has a slightly different start up resolution configuration screen. Please drop this into your installation directory and let me know if it resolves the issue.

Regards,

- Erik

[Erik Rutins]

Update: Please try unzipping these two files into your installation directory if you are having problems.

Edited: Please try the Managed DirectX installer a few posts below.

[pahom]

Hi Eric,

I tried adding these two files and got the same exact error.

Any more ideas?

Thanks

[Erik Rutins]

Pahom,

I'm unfortunately out of ideas until the morning. I've forwarded everything to the Koios folks and we'll be up early to make sure a solution is posted as soon as we can find out what the problem is. Thank you for your patience, I apologize for the inconvenience. Our own testing went without a hitch, so right now I'm at a loss as to what happened unless this is some kind of weird file corruption that got into the store. I will post more on this in the morning.

Regards,

- Erik

[GreenDestiny]

I got it to work it’s a little bit different than Eriks way. What at I did was after I downloaded DirectX 9.0c Redistributable for Software Developers is to go into ManagedDX archive/folder and then click on mdxredist.msi and let it run . The game works now.

[Erik Rutins]

GreenDestiny,

Thanks, for confirmation could you please post the date/time info of the mdxredist.msi file that worked for you? If this is an issue of the wrong version of Managed DirectX making its way into the installer, the good news is it's easy to fix and to work-around.

Regards,

- Erik

[Erik Rutins]

Use this if you are experiencing a problem starting the game:

Managed DirectX Installer: unzip and double-click on the attached file.

Updated: Please use the file from the pinned thread in this forum.

[GreenDestiny]

Yep... Thats the right one.

[pahom]

Thanks, that worked for me.

Pahom