<t> The Saga is over!<br/>
Yesterday turned to a good day today as I received great help from support and Eric...Thank you all as I am downloading my game and it's addons right now.<br/>
Why no one seems to have received my other requests I do not know...but I suspect an evil Shacturi plot to ...

Tech Support: fb.asp?m=3374950

<t> I agree about Eric...I have seen him help others before...Just surprised he is ignoring me...but on the good side I received a reply from support..for the first time in over a month!<br/>
It was just a form response and assigned my concern a number-I will advise if it is only false hope or real ...

<t> A month ago I posted a thread -Downloads- where I asked for help in getting my game installed on a new computer...other one died.<br/>
The suggestions were all excellent...but all failed.<br/>
Support has ignored all 4 requests for help<br/>
Tried Eric Ruitins...ignored<br/>
Tried Primus ...

<t> I understand where you are coming from-yet I do receive my monthly news sheet from Matrix. I realize that is just so I will buy more games from them,which at this rate is becoming less and less likely.<br/>
I have furnished support and Eric copies of serial numbers and they can verify I have ...

<t> Now 4 days later and situation still the same....no response from either Mr Rautins or support...beginning to wonder if the Shaktari have destroyed Matrix.<br/>
I cannot understand why they cannot even respond to this request.I am a 66 year old gamer and in all my years of buying games I have ...

Thank you very much for the suggestion..trying now.
I do like the willingness of the members to make helpful suggestions.This reminds me of how active and helpful the MOO3 groups used to be.

<t> I sent e-mail to support and now 5 days later not even a response from them.I am now starting to wonder about customer service.I was impressed with the game...that's why I have bought each chapter-but no attempt to try to assist a loyal customer or even to make an attempt to help?<br/>
I would ...

Thanks...will try right now

<t> Thanks for the advice...but I have tried and for whatever the reason the help desk area seems to not accept imput when you try to put the facts of the problem in.<br/>
I even had a old ticket from 2011 yhat I tried to reopen and use..result shows now closed as of yesterday.<br/>
I relies being ...

<t> Need to download orig game and shadows....getting a new computer arriving end of July..but when checking things I would need to do ran into this..Members area shows down loads for 2 addons but nothing available for orig and shadows.<br/>
Any suggestions..and support seems to have a problem ...

Thank you very much-This forum is getting as interesting and helpful as the old Moo3 forums were-thats a great comment if you knew the helpfil folks that used to be there.

<t> I have figured out how to rename everthing in the game except Stars. IE i want to be able to rename the stars of my systems-makes Empire management so much easier-especially when you are comming back to a game after the real world has kept you away for a few days. Is it possible and how-thanks ...

Another thank you from a bashful lurker

<t> I have been using the beta and fleet behavior is so much better. The more I play it the more I find to enjoy. This game is giving a elderly gamer -age 62 - a very youthful excitement for a game. That has not happened in awhile as much of the strat games produced are remakes with better graphics ...

Another vote for auto refuel or the ability for auto refuel to work properly. IE if there were a option to auto refuel fleets it would be perfect. You would still be command of the fleets as the Admiral but the lower grade officers are taking care of refuel and resupply.

<t> Sorry if confusing-with fleet automation off they are not disbanding-by the way having a button to change their homeworlds is a brillant touch. The more I use the screens I realise the thought put into this game.<br/>
One suggestion - I would not suggest a new player of this type of game ...

<t> I am loving rhe game--finally a game like this that actually works. I would just like some help in one area so far--Fleet formation.I want to have several fleets and every time I form another fleet it is gone on the next turn. I Thought it was automation of fleets so turned off-same problem--I ...