Hi Twotribes

Have you tried the suggestions from the users mentioned in this thread? Has it resolved your issue?

Kind Regards

Christian B

<r> This is a test!!<br/>
<br/>
<IMG src="https://www.matrixgames.com/forums/upfiles/39991/B75B1B2B6C0D44B8B1FCFD57FD538410.jpg"><s>[img]</s><URL url="https://www.matrixgames.com/forums/upfiles/39991/B75B1B2B6C0D44B8B1FCFD57FD538410.jpg"><LINK_TEXT text="https://www.matrixgames.com/forums/upfi ...

<t> Hi nelmsm<br/>
<br/>
I do apologise for the issues you are experiencing. If you open up another ticket and specify what you need to download our helpdesk team should be able to reissue you download links for your games.<br/>
<br/>
Kind Regards <br/>
<br/>
Christian Bassani <br/>
Matrix ...

<t> Hi manhill<br/>
<br/>
I do apologise for the issues you are experiencing. I have been told this issue has now been fixed and that you should be able to download your game from the link you have. I have also been told that Plimus are going to send you another download link aswell.<br/>
<br ...

<t> Hi forum members<br/>
<br/>
I do apologise for the issues you are experiencing. I have been told this issue has now been fixed and that you should be able to download your game from the link you have. I have also been told that Plimus are going to send you another download link aswell.<br ...

<t> Hi forum members<br/>
<br/>
I do apologise for the issues you are experiencing. I have been told this issue has now been fixed and that you should be able to download your game from the link you have. I have also been told that Plimus are going to send you another download link aswell.<br ...

<r> Hi Guys<br/>
<br/>
Below is the statement that "SledgeFox" wanted us to share with you that he received on his helpdesk ticket that might help you guys out with your issue:<br/>
<br/>
"<I><s>[i]</s>This is not a bug, it's a function of the otherwise&nbsp;harmless&nbsp;serial number security ...