Search found 86 matches

by johnnybravo
Wed Jun 17, 2015 5:52 am
Forum: Tech Support
Topic: 1.6.4 CTD...
Replies: 3
Views: 834

RE: 1.6.4 CTD...

Sorry to hear about your problems. Could you please provide a savegame that causing problems?
by johnnybravo
Sun Apr 05, 2015 1:01 pm
Forum: Tech Support
Topic: Patch 1.6.2 hotfix 2
Replies: 18
Views: 1653

RE: Patch 1.6.2 hotfix 2

Kirk: This guide is fantastic :)
by johnnybravo
Sat Apr 04, 2015 12:48 pm
Forum: Tech Support
Topic: Patch 1.6.2 hotfix 2
Replies: 18
Views: 1653

Patch 1.6.2 hotfix 2

Hey,

here is 2nd hotfix to patch 1.6.2. If you have problems after patching, please try it and let us know if it helped. Sorry for all the trouble.
by johnnybravo
Fri Mar 20, 2015 6:09 am
Forum: Tech Support
Topic: CTD with 1.6.2
Replies: 14
Views: 1352

RE: CTD with 1.6.2

<r>
<QUOTE><s>[quote]</s>ORIGINAL: rjh1971<br/>
<br/>
Hi johnny<br/>
<br/>
I have reinstalled the app and now it doesn't ask me to log in every time I enter the multiplayer screen, so I guess the problem is solved but won't know for sure until I get the turn back to me. <br/>
<br/>
Thanks ...
by johnnybravo
Thu Mar 19, 2015 9:20 am
Forum: Tech Support
Topic: CTD with 1.6.2
Replies: 14
Views: 1352

RE: CTD with 1.6.2

<t> Great reporting, thanks!<br/>
<br/>
One more favour to ask: could you delete ctgw app from your iPad, re-install it and then see if your MP problem persists?<br/>
<br/>
If you have savegames that you want to keep, you could do it using iTunes to copy them on your computer and then again to ...
by johnnybravo
Wed Mar 18, 2015 2:35 pm
Forum: Tech Support
Topic: CTD with 1.6.2
Replies: 14
Views: 1352

RE: CTD with 1.6.2

ORIGINAL: rjh1971

Hi Johnny I haven't had time to try your fix, I'll try to test it this evening's I will also take a look at the iPad login


OK, waiting for your reply.
by johnnybravo
Wed Mar 18, 2015 10:44 am
Forum: Tech Support
Topic: CTD with 1.6.2
Replies: 14
Views: 1352

RE: CTD with 1.6.2

Hey, Did you try the hot-fix?

And a question regarding iPad not showing right turn: after you log-in, does it correctly show your username in the top left?
by johnnybravo
Tue Mar 17, 2015 1:54 pm
Forum: Tech Support
Topic: CTD with 1.6.2
Replies: 14
Views: 1352

RE: CTD with 1.6.2

Hey, please unpack attached archive to your game installation directory, it should ask to replace 2 files.
by johnnybravo
Mon Mar 16, 2015 4:45 pm
Forum: Tech Support
Topic: CTD with 1.6.2
Replies: 14
Views: 1352

RE: CTD with 1.6.2

Fixing both problems. Will get back very soon!
by johnnybravo
Sat Mar 14, 2015 11:16 am
Forum: Tech Support
Topic: CTD with 1.6.2
Replies: 14
Views: 1352

RE: CTD with 1.6.2

Hey. Yes, games should be compatible after upgrade to 1.6.2, will take a look at this asap.

Could you provide a savegame for singleplayer game that is causing you CTD when undoing your move?
by johnnybravo
Sat Mar 14, 2015 11:01 am
Forum: Tech Support
Topic: New Patch unable to play
Replies: 42
Views: 3175

RE: New Patch unable to play

could you please describe problem exactly then? Are you able to reproduce it with exact same set of moves? Say you move this unit there, this unit there and then it crashes. Which scenario? Which side? The more the better.
by johnnybravo
Sat Mar 14, 2015 7:50 am
Forum: Tech Support
Topic: New Patch unable to play
Replies: 42
Views: 3175

RE: New Patch unable to play

<r>
<QUOTE><s>[quote]</s>ORIGINAL: Templer<br/>
<br/>
I did not even get into the game.<br/>
For me, the game menu does not open.<br/>
If I start the game I get the window<br/>
<br/>
<IMG src="https://www.matrixgames.com/forums/upfiles/30978/AC187BB469D542C88F1A2A7FF247DD32.jpg"><s>[img]</s ...
by johnnybravo
Sat Mar 14, 2015 7:49 am
Forum: Tech Support
Topic: New Patch unable to play
Replies: 42
Views: 3175

RE: New Patch unable to play

<r> <QUOTE><s>[quote]</s>ORIGINAL: warspite1<br/>
<br/>
Okay - I'm sure some people understand all that - but not me sadly. <br/>
<br/>
Never mind, I defo got my money's worth with this game in the first 12 months.
<e>[/quote]</e></QUOTE>
<br/>
<br/>
I PMed you, we have to sort this out. 12 ...
by johnnybravo
Fri Mar 13, 2015 4:05 pm
Forum: Tech Support
Topic: New Patch unable to play
Replies: 42
Views: 3175

RE: New Patch unable to play

Hey, could you provide a savegame that would allow us to reproduce the problem?

(btw: you don't have sound blaster soundcard, do you?)
by johnnybravo
Tue Dec 09, 2014 1:20 pm
Forum: Tech Support
Topic: 1.60 CTD
Replies: 27
Views: 590

RE: 1.60 CTD

<r>
<QUOTE><s>[quote]</s>ORIGINAL: johnnybravo<br/>
<br/>

<QUOTE><s>[quote]</s>ORIGINAL: Agent S<br/>
<br/>
1.52 was working 1.60 Beta not.<br/>
This is the non-steam(matrix) version<br/>
Here is the error log<br/>
Log date: 2014-11-21 21:42:03<br/>
[21:44:19][5608]Renderer: N11M-GE2/PCI ...
by johnnybravo
Mon Dec 08, 2014 4:40 pm
Forum: Tech Support
Topic: 1.60 CTD
Replies: 27
Views: 590

RE: 1.60 CTD

<r>
<QUOTE><s>[quote]</s>ORIGINAL: Agent S<br/>
<br/>
1.52 was working 1.60 Beta not.<br/>
This is the non-steam(matrix) version<br/>
Here is the error log<br/>
Log date: 2014-11-21 21:42:03<br/>
[21:44:19][5608]Renderer: N11M-GE2/PCI/SSE2 version: 3.1 NVIDIA 189.90<br/>
[21:44:19][5608 ...
by johnnybravo
Wed Dec 03, 2014 6:30 am
Forum: Tech Support
Topic: 1.60 CTD
Replies: 27
Views: 590

RE: 1.60 CTD

To those not on 1.6.0: please try 1.6.0 Beta and see if it helps as bunch of problems were fixed.

To those on 1.6.0 Beta: did it also crash before update to 1.6.0? Was 1.5.2 working fine?
by johnnybravo
Tue Dec 02, 2014 6:47 am
Forum: Tech Support
Topic: 1.60 CTD
Replies: 27
Views: 590

RE: 1.60 CTD

Hey guys, sorry for not responding, I am sick and it is bit crazy here with other titles.

First things first: please attach your game ctgw.log files (usually in "Documents\My Games\Commander The Great War")

Please attach savegames that allow for CTD reproduction
by johnnybravo
Mon Aug 04, 2014 2:15 pm
Forum: Tech Support
Topic: 1.5.1 CTD during AI Turn on Naval AI
Replies: 9
Views: 306

RE: 1.5.1 CTD during AI Turn on Naval AI

thanks for report, problem is fixed and scheduled for next patch (should be within a week)
by johnnybravo
Sun Aug 03, 2014 1:24 pm
Forum: Tech Support
Topic: 1.5.1 CTD during AI Turn on Naval AI
Replies: 9
Views: 306

RE: 1.5.1 CTD during AI Turn on Naval AI

Hey, this savegame looks for "1914 Modded.lua" which is I assume is your modified version of that scenario.

Game log from original post also suggest a problem with custom modification. Can't really help with that, sorry.

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