I'm sorry you are having problems with this. Sorry, but who is "he" in this context? As while this is hopefully just a game support issue, if we need to discuss the account or order, then we cannot do this with third parties and would need to hear from the one who purchased Then for this i...

We have replied to your Helpdesk ticket as well, but for anyone reading this, the files can be downloaded from the Member's Area as normal, and below are the instructions for this. But we've now zipped the two parts into one, as users were getting confused and weren't downloading both parts, so all ...

I'm sorry you are having problems with this. And to confirm you are seeing the update file in Windows Explorer at the location of the error? Alternatively, you can download games and patches manually from the Member's Area provided they are registered to the account. Please see the forum post below ...

<t> Also, please open the folder where you've installed the game. Locate and select a file named "Launcher.exe". Press the right mouse button and select "Properties". Click on the "Compatibility" tab. Tick the option "Run this program as an administrator". Click on "Apply" and "Ok". Double click on ...

Hello derwho,

Please can you contact Support where we can assist with this. You can contact us at support[a]slitherine.co.uk or support[a]matrixgames.com

<r> Sorry guys but where you are getting cart issues then we cannot help with these on the forum so can you email us at <EMAIL email="Support@slitherine.co.uk">Support@slitherine.co.uk</EMAIL> or <EMAIL email="Support@matrixgames.com">Support@matrixgames.com</EMAIL> where we'll help with this. Obese...

<r> <QUOTE><s>[quote]</s>ORIGINAL: Randy Stead<br/> <br/> Brought to you by five decades of Liberalism and two generations of Trudeaus. <e>[/quote]</e></QUOTE> <br/> As we always have to chime in and say, no politics. Please avoid political discussion. Consider this a warning, and if you post politi...

<t> Hello All,<br/> <br/> We are locking a number of posts by Protonic2020 due to frankly unacceptably abusive behaviour, and he is also being banned for a week and he is only getting this one warning and further incidents will involve a permanent ban. <br/> <br/> As Zakblood says, we are impartial ...

Hello All,

Please avoid political discussion and misinformation on our forums. Our thoughts go out to those affected by the wildfires, and I hope you are staying safe during these trying times.

<r> <QUOTE><s>[quote]</s>ORIGINAL: Halsey<br/> <br/> You might not want to post Chemkids reworked maps. <br/> There were copyright issues involved, hence no more Chemkid.<br/> <e>[/quote]</e></QUOTE> <br/> Hello Halsey, <br/> <br/> Sorry, but Chemkid has contacted us about the issue. He made these h...

<t> Hello SwampYankee, <br/> <br/> Sorry, but as we have explained on the ticket, your PC should be fully compatible with the game and the Vulkan update was almost a year ago now and the product page was amended to reflect the increased specification, whereas your order was recent. The issue is that...

<r> <QUOTE><s>[quote]</s>ORIGINAL: pxl919092<br/> <br/> I downloaded the ZIP file and try to run the install executable. only for it to report : "cannot detect a installed version of CMO". but I indeed had it installed under steam. Is this patch for steam version of the game? <br/> <br/> Many Thanks...

<r> Hello Guys, <br/> <br/> Just a friendly warning that we are monitoring the forums as usual. Threads discussing the impact of this virus are acceptable, but within our normal terms. So try to avoid politics and especially as Pip said any unproven conspiracy theories. To make all aware, there is n...

<t> Hello Demyansk, <br/> <br/> Sorry, but no it is not called that and we will not tolerate users who call it this on the forum. Consider this your sole warning on this subject. The Virus is called "SARS-CoV-2" according to the WHO, and the disease it causes is called Covid-19. We will accept calli...

<t> Hello All, <br/> <br/> Apologies for the comment made by that user. We have given them a warning and edited all posts to remove his comment, which has no place on the forums. This thread will remain open, as it is important for the community, but I'd like to advise all users to respect each othe...

Hello Tom,

Have you updated the game to the latest version? Then when running this there will be a page of the installer where you need to select the DLCs you own to the activate the content.

<r> Hello Guys, <br/> <br/> I'm sorry you are having problems with this. If you are having the issue with the Check for Updates button, then usually this is either due to the update.exe file not being allowed through the firewall, or anti-virus/anti-malware software interfering with this, so have yo...

<r> Hello T Rav,<br/> <br/> I'm sorry you are having problems with this. Sorry, but where you say this sees it but doesn't allow it do you mean that this is starting to install the patch but then failing? Also, are you trying to use the Check for Updates button and unable to download this from there...

<t> Hello Dave, <br/> <br/> Sorry for missing this but I have replied on the ticket in full. We usually try to reply to all tickets within 24 hours, although during times of increased demand we may take slightly longer. There is no excuse for the message sent 5 days ago however, as this was just los...

<t> Hello GgaryNorman, <br/> <br/> I'm sorry you are having problems with this. Please note that the game is intended for use on a native Windows system only, and we have never tested this on a Mac and do not run Parallels or Bootcamp in the office to advise on this. Mac users who purchase Windows p...