Scrolling slower in Vista than XP

Post bug reports and ask for support here.

Moderators: Joel Billings, PyleDriver

User avatar
rjh1971
Posts: 5140
Joined: Tue Dec 13, 2005 3:33 pm
Location: Madrid, Spain

RE: Scrolling slower in Vista than XP

Post by rjh1971 »

Curious I had the same problem when I bought my new pc, motherboard and graphic card are assus manufacturated don't think this has sometthing to do but reading the you had an assus component called my attention.

The thing is I had noticed the snail scrolling and reported it before any other testers had it in a version previous to release, that was fixed except the fix still didn't work for me.

What's extrange is that in my old pc it went much faster so I deciced to copy paste its preference file from the old one to the new one and then I had it working like it should.
Just go to wbts/dat/save and copy the file mentioned from the slowest machine onto the fastest, this at least will let you play normally until the can reproduce the slow scrolling and find a fix to it.

Edit: I can upload those files so you can have them, once I get home. I have xp os but don't think that would be any problem, you don't lose anything trying them, just backup yours first.
Image
GG's AWD, GG's WBTS, GG's WitE Beta Tester
Beta Tester: Panzer Corps, Time of Fury, CtGW, DC CB, DC3 Barbarossa, SC WWII WiE, SC WWII WaW, SC WWI
User avatar
Crimguy
Posts: 1408
Joined: Fri Aug 15, 2003 6:42 pm
Location: Cave Creek, AZ

RE: Scrolling slower in Vista than XP

Post by Crimguy »

I'll try that now.  I have tried to install it on both XP and Vista , so I'll email it to myself.
________________________
www.azcrimes.com
<sig removed because I'm a bandwidth hog>
User avatar
Erik Rutins
Posts: 39783
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: Scrolling slower in Vista than XP

Post by Erik Rutins »

If that works, please e-mail me the preference files so that we can compare them.
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
User avatar
Crimguy
Posts: 1408
Joined: Fri Aug 15, 2003 6:42 pm
Location: Cave Creek, AZ

RE: Scrolling slower in Vista than XP

Post by Crimguy »

Interesting - as suggested I copied a prefs file from my laptop (XP) to my desktop (Vista).&nbsp; At first it worked.&nbsp; It was TOO fast at a scroll delay of 4.0.

So I did 2 things at that point:
1) Change the scroll speed to 5.0
2) Change from full screen to windowed (my notebook is 1280x800 so I run it full screen there).&nbsp; When I hit ok, I was brought back to the map and saw the "setting scroll speed" popup.&nbsp; Then things were back to the way they were.&nbsp; Very slow.&nbsp; So I went back into the prefs and brought the delay to 2.0.&nbsp; Still slow as molassas.

I can send you 3 prefs files.&nbsp; The originals, both vista and XP, and the one that was overwritten by the Vista install.

Which email address do you want them sent to?
________________________
www.azcrimes.com
<sig removed because I'm a bandwidth hog>
User avatar
Erik Rutins
Posts: 39783
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: Scrolling slower in Vista than XP

Post by Erik Rutins »

Please e-mail them to erikr@matrixgames.com and let me know which is which. Thanks, this could be a major clue!

In other news, I couldn't help but wonder if this issue reported for Advanced Tactics might be related...

tm.asp?m=1602174&mpage=1&key=&#1824682
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
User avatar
rjh1971
Posts: 5140
Joined: Tue Dec 13, 2005 3:33 pm
Location: Madrid, Spain

RE: Scrolling slower in Vista than XP

Post by rjh1971 »

Erik did Crimguy send you the files?

My os is Win Xp, would you need them aswell?

Crimguy I forgot to mention what you discovered if you change the scroll speed again it goes back to slow motion [:@] Nonetheless you can change any other options and they will be saved properly once you exdit the game.

Rafael
Image
GG's AWD, GG's WBTS, GG's WitE Beta Tester
Beta Tester: Panzer Corps, Time of Fury, CtGW, DC CB, DC3 Barbarossa, SC WWII WiE, SC WWII WaW, SC WWI
User avatar
Erik Rutins
Posts: 39783
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: Scrolling slower in Vista than XP

Post by Erik Rutins »

ORIGINAL: rjh1971
Erik did Crimguy send you the files?

Haven't received them yet.
My os is Win Xp, would you need them aswell?

Sure, please do.

Regards,

- Erik
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
User avatar
Crimguy
Posts: 1408
Joined: Fri Aug 15, 2003 6:42 pm
Location: Cave Creek, AZ

RE: Scrolling slower in Vista than XP

Post by Crimguy »

Files are sent.&nbsp; See email for details.
________________________
www.azcrimes.com
<sig removed because I'm a bandwidth hog>
User avatar
Grouchy
Posts: 1016
Joined: Wed Sep 26, 2001 8:00 am
Location: Nuenen, Noord-Brabant, Nederland
Contact:

RE: Scrolling slower in Vista than XP

Post by Grouchy »

lol indeed that worked. Will send my files as well.
Image
User avatar
Erik Rutins
Posts: 39783
Joined: Tue Mar 28, 2000 4:00 pm
Location: Vermont, USA
Contact:

RE: Scrolling slower in Vista than XP

Post by Erik Rutins »

Thanks for all the files, I've forwarded them to Joel and Keith for detailed investigation, hopefully this will allow us to fix the issue.
Erik Rutins
CEO, Matrix Games LLC


Image

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
User avatar
rjh1971
Posts: 5140
Joined: Tue Dec 13, 2005 3:33 pm
Location: Madrid, Spain

RE: Scrolling slower in Vista than XP

Post by rjh1971 »

Did send you the files a couple of hours ago.

Should have thought of sending the files to Joel before release but since all testers but me weren't having problems... Well let's hope they're able to fix the issue now.
Image
GG's AWD, GG's WBTS, GG's WitE Beta Tester
Beta Tester: Panzer Corps, Time of Fury, CtGW, DC CB, DC3 Barbarossa, SC WWII WiE, SC WWII WaW, SC WWI
User avatar
Crimguy
Posts: 1408
Joined: Fri Aug 15, 2003 6:42 pm
Location: Cave Creek, AZ

RE: Scrolling slower in Vista than XP

Post by Crimguy »

Anyone get a chance to nail this down? Not a huge issue for me since 1.0 is almost the speed at which I like to scroll (just a tad too slow).
________________________
www.azcrimes.com
<sig removed because I'm a bandwidth hog>
User avatar
Joel Billings
Posts: 33770
Joined: Wed Sep 20, 2000 8:00 am
Location: Santa Rosa, CA
Contact:

RE: Scrolling slower in Vista than XP

Post by Joel Billings »

We're working on it. Keith sent me a note that this morning he posted two debug versions of the game for me, but he didn't explain the difference or what he wants me to do with them. Hopefully tomorrow we'll have these available and I can email them out to people experiencing problems with Vista. If you're willing to help us out in figuring out what's going wrong, email me at 2by3@2by3games.com. Thanks.
All understanding comes after the fact.
-- Soren Kierkegaard
User avatar
rjh1971
Posts: 5140
Joined: Tue Dec 13, 2005 3:33 pm
Location: Madrid, Spain

RE: Scrolling slower in Vista than XP

Post by rjh1971 »

Please don't forget Xp os [;)]
Image
GG's AWD, GG's WBTS, GG's WitE Beta Tester
Beta Tester: Panzer Corps, Time of Fury, CtGW, DC CB, DC3 Barbarossa, SC WWII WiE, SC WWII WaW, SC WWI
User avatar
Joel Billings
Posts: 33770
Joined: Wed Sep 20, 2000 8:00 am
Location: Santa Rosa, CA
Contact:

RE: Scrolling slower in Vista than XP

Post by Joel Billings »

I've got a version for those having slow scrolling that you can get from me by emailing 2by3@2by3games.com. Be sure to say you have an issue with the scrolling. I'd like to get it tested by some users that are having the slow scroll problem. Thanks.
All understanding comes after the fact.
-- Soren Kierkegaard
User avatar
Crimguy
Posts: 1408
Joined: Fri Aug 15, 2003 6:42 pm
Location: Cave Creek, AZ

RE: Scrolling slower in Vista than XP

Post by Crimguy »

Joel - sent you an email.
________________________
www.azcrimes.com
<sig removed because I'm a bandwidth hog>
davekinva
Posts: 33
Joined: Mon Mar 03, 2008 1:25 am

RE: Scrolling slower in Vista than XP

Post by davekinva »

I don't want to recklessly&nbsp;chime in to a thread on which I'm not involved, but. . . could the problem be tied to running Vista SP1 versus SP2?
&nbsp;
I have Vista with SP2 installed, and I have no scrolling problems whatsoever.
&nbsp;
(And as a general aside, I can't fathom why in 2008 anyone would run Vista without SP2 installed, it fixes like 90% of the problems you run into with Vista and compatibility issues-- at least it did for me!).
User avatar
Toby42
Posts: 1630
Joined: Sat Aug 09, 2003 11:34 pm
Location: Central Florida

RE: Scrolling slower in Vista than XP

Post by Toby42 »

I don't have Vista and my scrolling isn't slow. It's just not smooth. Kinda jerky? I have XP with the newest SP and I have
1 Gig of ram....
Tony
User avatar
Joel Billings
Posts: 33770
Joined: Wed Sep 20, 2000 8:00 am
Location: Santa Rosa, CA
Contact:

RE: Scrolling slower in Vista than XP

Post by Joel Billings »

ORIGINAL: Treale

I don't have Vista and my scrolling isn't slow. It's just not smooth. Kinda jerky? I have XP with the newest SP and I have
1 Gig of ram....

Did adjusting your scroll speed setting in the preference screen help at all?
All understanding comes after the fact.
-- Soren Kierkegaard
User avatar
Toby42
Posts: 1630
Joined: Sat Aug 09, 2003 11:34 pm
Location: Central Florida

RE: Scrolling slower in Vista than XP

Post by Toby42 »

ORIGINAL: Joel Billings

ORIGINAL: Treale

I don't have Vista and my scrolling isn't slow. It's just not smooth. Kinda jerky? I have XP with the newest SP and I have
1 Gig of ram....

Did adjusting your scroll speed setting in the preference screen help at all?

I think that the default speed is five. When I take it down to 4.5, it scrolls real slow....
Tony
Post Reply

Return to “Tech Support”